Customer Support Specialist
Artera
CloudSQL
Clinician Support Representative
Freed
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
- Identify and own projects that improve clinician experience and product education at scale.
- Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
- Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience.
- Create and refine help content, FAQs, and in-product education resources.
Requirements
- Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.
- Excellent written and verbal communication skills.
- Strong product intuition and the confidence to propose and drive improvements independently.
- Experience with Intercom or similar CRM/support tools.
- Comfort working with AI-powered tools and workflows.
- Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization.
- Nice to Haves:
- Experience supporting clinicians.
- Familiarity with healthcare software or EHR systems.
Benefits
- Competitive salary and equity in a high-growth company
- Opportunity to make an immediate impact
- Medical, dental, and vision coverage
- Unlimited paid time off
- Company-sponsored annual retreats
- 401(k) plan to support your long-term financial goals
- Commuter stipend for our San Francisco based employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportcustomer successtechnical supportSaaSAI toolsproduct educationproject managementcontent creationFAQs developmentEHR systems
Soft skills
written communicationverbal communicationproduct intuitionindependent improvementmultitaskingadaptabilitycollaborationcustomer advocacyproblem-solvingleadership communication
