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Engineer – Communications
Franklin TempletonEngineer in Communications supporting global data and voice environments at Franklin Templeton. Ensuring vendor service delivery and managing network infrastructure with a focus on operational efficiency.
Tech Stack
Tools & technologiesiOSSwitching
About the role
Key responsibilities & impact- Oversight of our outsourced vendor, ensuring quality service delivery and the use of SLA/KPI management.
- Partnering with Technology teams to support global data and voice environments.
- Managing network infrastructure using established operational standards.
- Defining and improving operational processes and service standards.
- Overseeing vendors and managing service level agreements and key performance indicators.
- Monitoring infrastructure performance and addressing service issues proactively.
- Leading incident resolution and participating in major incident management.
- Identifying automation opportunities and supporting production implementation.
Requirements
What you’ll need- 5+ years supporting network solutions in distributed in medium to large enterprise environments.
- Experience with switching architectures using Cisco Nexus OS and Catalyst IOS
- Experience with Cisco SDWAN, routers, ASA, and wireless technologies
- Experience with routing protocols and load balancers
- Ability to diagnose production issues and work with vendors.
- Basic knowledge of Voice Infrastructure is a plus.
- Excellent documentation and diagramming skills.
- Ability to liaison with business customers, development teams, and vendors
- Understanding of ITIL framework.
- Strong written and verbal English communication skills ESSENTIAL.
- Ability to interact with and lead team members in a local, international, and multi-site environment.
- Strong organizational and time management skills.
- Ability to manage multiple priorities in a global environment.
- Ability to work independently and escalate appropriately.
- Strong problem-solving and decision-making skills.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Network Infrastructure ManagementSwitching ArchitecturesRouting ProtocolsLoad BalancersIncident ManagementAutomation Opportunities IdentificationService Level Agreements ManagementPerformance MonitoringDocumentation SkillsDiagramming Skills
Soft Skills
Organizational SkillsTime Management SkillsProblem-Solving SkillsDecision-Making SkillsTeam Leadership