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Engineer – Communications
Franklin TempletonEngineer in Communications supporting global data and voice environments at Franklin Templeton. Ensuring vendor service delivery and managing network infrastructure with a focus on operational efficiency.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing network infrastructure and vendor relationships, ensuring quality service delivery through SLA and KPI management. Proficient in incident resolution and operational process improvement within global data and voice environments.
Highest-signal resume keywords
Network Solutions SupportCisco Nexus OS and Catalyst IOSCisco SDWAN and ASAITIL Framework UnderstandingStrong English Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Infrastructure ManagementSwitching ArchitecturesRouting ProtocolsLoad BalancersIncident ManagementAutomation Opportunities IdentificationService Level Agreements ManagementPerformance MonitoringDocumentation SkillsDiagramming Skills
Soft Skills
Organizational SkillsTime Management SkillsProblem-Solving SkillsDecision-Making SkillsTeam Leadership
Tools & Technologies
Cisco RoutersWireless TechnologiesVoice Infrastructure
Industry Keywords
SLA ManagementKPI ManagementGlobal EnvironmentMedium to Large EnterpriseVendor Management
Tech Stack
Tools & technologiesiOSSwitching
About the role
Key responsibilities & impact- Oversight of our outsourced vendor, ensuring quality service delivery and the use of SLA/KPI management.
- Partnering with Technology teams to support global data and voice environments.
- Managing network infrastructure using established operational standards.
- Defining and improving operational processes and service standards.
- Overseeing vendors and managing service level agreements and key performance indicators.
- Monitoring infrastructure performance and addressing service issues proactively.
- Leading incident resolution and participating in major incident management.
- Identifying automation opportunities and supporting production implementation.
Requirements
What you’ll need- 5+ years supporting network solutions in distributed in medium to large enterprise environments.
- Experience with switching architectures using Cisco Nexus OS and Catalyst IOS
- Experience with Cisco SDWAN, routers, ASA, and wireless technologies
- Experience with routing protocols and load balancers
- Ability to diagnose production issues and work with vendors.
- Basic knowledge of Voice Infrastructure is a plus.
- Excellent documentation and diagramming skills.
- Ability to liaison with business customers, development teams, and vendors
- Understanding of ITIL framework.
- Strong written and verbal English communication skills ESSENTIAL.
- Ability to interact with and lead team members in a local, international, and multi-site environment.
- Strong organizational and time management skills.
- Ability to manage multiple priorities in a global environment.
- Ability to work independently and escalate appropriately.
- Strong problem-solving and decision-making skills.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options