Customer Service Specialist

Franklin Electric

Customer Service Specialist providing account support to enhance customer satisfaction and drive market expansion in Monterrey, Mexico.

Posted 7/31/2026full-timeMonterrey • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer retention, market expansion, and providing exemplary support to enhance customer relationships. Proficient in utilizing customer feedback and benchmark data to drive strategic recommendations and optimize customer success.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsProblem Analysis and Problem-SolvingMicrosoft Office Suite ProficiencyCustomer Growth Orientation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ExperienceCustomer SuccessMarket ExpansionOrder EntryIssue ResolutionData AnalysisWorkflow OrganizationUpselling StrategiesInventory ManagementBusiness Management

Soft Skills

DependableSelf-MotivatedResults OrientedInitiativeAttention to Detail

Industry Keywords

Customer RetentionCustomer RelationshipsCustomer FeedbackStrategic ObjectivesTrade Shows

About the role

Key responsibilities & impact

Customer retention and market expansion.
Provide end-to-end, single point of contact support for our best customers – the As – from order entry and inquiry to AR support and issue resolution.
Proactively anticipate customer needs and identify any potential opportunities or issues.
Create recommendations and facilitate actions accordingly.
Support the marketing strategy to create new relationships, new customers, new markets.
Serve as the customers’ voice, including marketing, product, professional services and sales.
Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
Communicate frequently with customers on updates, information, concerns and suggestions.
Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs.
Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
Manage deliverables specific to meeting the team’s strategic objectives.
Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization.
Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).
Organize workflow to meet customer timeframes (coordinate with main buyer/purchaser – setting up and defining process per customer’s requirements).
Complete forms, applications and/or customer requests.
Business travel required as needed. Participate in customer visits, trade shows and/or events.
Performs other duties as required or assigned.

Requirements

What you’ll need

Bachelor’s degree in business management or relations preferably.
At least 3 years of relevant experience or training in customer service, customer experience, customer success, or a related field (required).
Dependable, self-motivated, and displays initiative
Results and goal oriented
Customer growth oriented
Effective communication skills – written & verbal, internal & external customers
Strong problem analysis and problem-solving skills, innovative
Professional in all manners
High-level attention to detail, high level accuracy and reliable results
Initial formation: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Franklin Electric Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1944 🏭 Manufacturing ⚡ Energy 🌾 Agriculture Manufacturing
Energy
Agriculture Franklin Electric is a global leader in the production and marketing of systems and components for the movement of water and energy. The company is recognized for its technical excellence in a wide range of products and services, serving residential, commercial, agricultural, industrial, municipal, and fueling applications around the world. Franklin Electric offers comprehensive solutions for water, fueling, and energy through its family of brands, addressing clean water, water transfer, wastewater, and energy systems. With a commitment to innovation, Franklin Electric provides technologies and services that help keep the world moving forward. Customer Service Specialist 🔥 6 minutes ago 🏢🏡 Monterrey – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Customer retention and market expansion.
Provide end-to-end, single point of contact support for our best customers – the As – from order entry and inquiry to AR support and issue resolution.
Proactively anticipate customer needs and identify any potential opportunities or issues.
Create recommendations and facilitate actions accordingly.
Support the marketing strategy to create new relationships, new customers, new markets.
Serve as the customers’ voice, including marketing, product, professional services and sales.
Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support.
Communicate frequently with customers on updates, information, concerns and suggestions.
Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs.
Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
Manage deliverables specific to meeting the team’s strategic objectives.
Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization.
Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).
Organize workflow to meet customer timeframes (coordinate with main buyer/purchaser – setting up and defining process per customer’s requirements).
Complete forms, applications and/or customer requests.
Business travel required as needed. Participate in customer visits, trade shows and/or events.
Performs other duties as required or assigned. 🎯 Requirements
Bachelor’s degree in business management or relations preferably.
At least 3 years of relevant experience or training in customer service, customer experience, customer success, or a related field (required).
Dependable, self-motivated, and displays initiative
Results and goal oriented
Customer growth oriented
Effective communication skills – written & verbal, internal & external customers
Strong problem analysis and problem-solving skills, innovative
Professional in all manners
High-level attention to detail, high level accuracy and reliable results
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