Technical Support Engineer

Franklin Electric

Technical Support Engineer at Franklin Electric delivering second-tier support and client training. Responsible for case management and enhancing customer experience in a hybrid work environment.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues.
Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly.
Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients.
Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions.
Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.

Requirements

What you’ll need

Education: High school diploma required; an Associate’s degree in Electrical or Mechanical Engineering is strongly preferred.
Experience: 3 to 5 years of related technical support or field service experience.
Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.
Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions.
Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.

Benefits

Comp & perks

Hybrid remote work arrangements
Generous paid time off & holidays
Paid parental leave & on-site motherhood rooms
On site café & complimentary beverage stations
Indoor fitness facility & outdoor walking paths
401(k) with matching & service contributions
Health, dental, vision, life insurance
Short & long-term disability
Fertility & adoption support
Undergraduate & graduate tuition reimbursement
Professional development assistance
Health & wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

advanced troubleshootingtechnical supportcomplex problem solvingclient trainingcase managementsoftware deploymenttechnical bulletinsreport writingpresentation skills

Soft Skills

excellent judgmentcommunication skills