Customer Advisor, Dispatch

Franke Group

Customer Care Center position at Franke providing technician support and ensuring customer satisfaction in Germany. Responsibilities include handling technical inquiries and documenting calls in SAP.

Posted 5/12/2026full-timeGruensfeld • 🇩🇪 GermanyLeadWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support the dispatching of technician assignments
Provide personal consultation to ensure customer satisfaction
Handle technical customer inquiries
Document calls in the ERP system (SAP)
Develop cross-disciplinary know-how

Requirements

What you’ll need

Completed commercial vocational training
Experience in dispatch/scheduling
Strong customer focus and a service-oriented mindset
Good MS Office (O365) skills
Experience with SAP is desirable
Business-fluent German (spoken and written)
English skills desirable
Team player with strong communication skills

Benefits

Comp & perks

Flexible working hours (mobile working and Work from Anywhere)
30 days of annual leave
Free charging for private electric vehicles at the Grünsfeld location
Air-conditioned, newly renovated, ergonomically furnished offices
Corporate benefits and employee gifts for various occasions
Full access to LinkedIn Learning (including allocated learning time)
Micromarket, coffee, tea, water
Company events
Company bike program (JobRad) and much more

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

dispatchingschedulingcustomer consultationtechnical inquiry handlingdocumentationERP systemSAPMS OfficeO365business fluency in German

Soft Skills

customer focusservice-oriented mindsetteam playercommunication skills

Certifications

commercial vocational training