Franke Group

Account Director – Foodservice Channel

Franke Group

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Own and grow strategic Foodservice accounts, building strong relationships with key decision-makers and positioning the company as a trusted partner.
  • Develop and execute account strategies aligned with overall channel priorities and growth targets.
  • Lead all aspects of account planning, including forecasting, budgeting, and pipeline development.
  • Partner with internal teams (Sales Operations, Supply Chain, Marketing, Product Management, and Finance) to ensure consistent execution and delivery.
  • Oversee order flow, project coordination, and service delivery to ensure a high-quality customer experience.
  • Identify opportunities for expansion, innovation, and share growth within existing accounts.
  • Address and resolve customer concerns quickly and effectively, protecting long-term relationships.
  • Lead regular business reviews with customers and internal stakeholders to assess performance and identify opportunities.
  • Provide insights on market trends, competitive activity, and customer feedback to inform channel strategy.
  • Represent the organization at customer meetings, industry events, and trade show.

Requirements

  • Bachelor’s degree in Business, Marketing, Sales, or a related field required.
  • MBA or equivalent advanced degree is a plus but not required.
  • 6+ years of experience in account management, sales, or business development, preferably within the Foodservice or B2B channel.
  • Proven experience managing complex, multi-location or national accounts.
  • Strong commercial acumen with the ability to manage revenue, margins, and growth plans.
  • Ability to operate effectively across cross-functional teams and influence without direct authority.
  • Skilled in building relationships, negotiating, and driving results in a competitive market.
  • Technical and/or operational experience in the coffee industry being a plus.
Benefits
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsalesbusiness developmentforecastingbudgetingpipeline developmentnegotiatingrevenue managementmargin managementcustomer experience
Soft Skills
relationship buildingcommercial acumencross-functional collaborationinfluence without authorityproblem solvingcommunicationleadershipstrategic thinkingcustomer serviceresults-driven
Certifications
Bachelor’s degreeMBA