Franke Group

Sales Back Office Specialist, Italian

Franke Group

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

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About the role

  • Provide product and order support to Italian-speaking business customers via written communication
  • Manage product returns and customer complaints
  • Create field service orders
  • Create and update relevant process documentation
  • Perform order processing
  • Participate in testing new solutions and in process and project improvements

Requirements

  • Fluent in Italian (minimum B2/C1)
  • Proficiency in English (minimum B2)
  • Initial experience in after-sales service
  • Customer-oriented with a strong focus on KPIs and targets
  • Basic technical understanding is an advantage
Benefits
  • Stable employment under an employment contract (umowa o pracę)
  • Hybrid work arrangement (2 days per week in the Warsaw office)
  • Flexible working hours (workday between 07:00 and 17:15)
  • Remote work from anywhere in the world (up to 20 days per year)
  • Benefits package: Medicover medical care, MultiSport card, life insurance, co-funding for eyewear, vacation/recreation fund, discounts on Franke products, and many other options available on our benefits platform
  • Mandatory introductory training and access to additional development courses
  • Opportunities for career growth in an international work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-orientedstrong focus on KPIsstrong focus on targets