Senior Construction Defect Claims Manager

Frank Winston Crum Insurance

Senior Claims Manager overseeing a Construction Defect claims team at FrankCrum Insurance. Responsible for managing claims, guiding adjusters, and ensuring optimal outcomes.

Posted 5/20/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manages and is responsible for a Construction Defect claims team of adjusters and inventory consisting of a varying degree of complexity in the claims inventory and includes litigation depending on the CD team assignment.
Implements policy, and procedures, and provides oversight of the assigned team CD team at the direction of the CD Director of Casualty Claims to optimize claims resources, outcomes and expenses.
Provides support, guidance, leadership, motivation, developmental resources and appropriate coaching to promote maximum performance and development of assigned adjusters.
Identifies and advises management of trends, and opportunities to achieve better outcomes as well as recommends a course of action.
Suggests new procedures and ideas for continuous process improvement and assists in developing training for claims adjusters and implements established procedures including the proper escalation of claims.
Provides performance management activities for direct reports measured against business objectives and claims activity.
Provides subject matter expertise on technical claims assigned to the CD team.
Analyzes data properly including litigation metrics, manages loss and expense reserves, provides insight and analysis on trends in development, develops and provides reports as requested by the CD Claims Director.
Authorizes Reserves and Settlements within established authority and properly escalates claims above reserve and settlement authority.
Reviews all new losses and gives directions to claims staff daily to ensure timely and appropriate claim handling and management of reserves.
Administers company personnel policies in all areas: assists the CD Director with hiring and interviews, and implements performance objectives, and conducts performance discussions.
Participates in claim file audits or reviews to identify opportunities for improvement.
Maintains diaries and reviews claims to confirm appropriate claim handling, coverage, reserving, documentation and communication in order to provide excellent customer service, avoid complaints, and obtain optimal outcomes.
Follows litigation management protocols.
Participates in projects as requested.

Requirements

What you’ll need

Must hold Proper adjuster licenses in Florida and other states with the ability to obtain additional licenses as needed.
High school education or equivalent.
College Degree preferred.
10 years of general liability claims adjusting experience.
5 years of supervisory experience.

Benefits

Comp & perks

Health Insurance is zero dollar paycheck cost for employee's coverage and a low cost for family plan.
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
Education Benefit Program at the IRS Maximum allowance
PTO cash out
Tickets at Work
Alero Financial and its robust credit union benefits program
Employee and client referral bonus programs
Disaster Relief Fund for employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims adjustinglitigation managementdata analysisperformance managementclaims inventory managementreserves managementprocess improvementtraining developmentauditingcustomer service

Soft Skills

leadershipcoachingmotivationcommunicationguidanceteam managementproblem-solvingtrend analysisperformance evaluationcollaboration

Certifications

adjuster licenseFlorida adjuster license