Franco Pinto

CRM Executive – IT System Integrator

Franco Pinto

full-time

Posted on:

Location Type: Remote

Location: Sudan

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About the role

  • Own the client journey after deal confirmation, ensuring visibility, follow-up, execution tracking, and customer satisfaction through structured CRM usage, coordination, and reporting.
  • Track deal progress, customer activity, delivery status, and open actions.
  • Provide regular, clear summaries highlighting progress, delays, inactive clients, and unresolved items.
  • Use CRM data to turn activity into insights and priorities.
  • Act as the main coordination point for clients after confirmation.
  • Communicate execution status, timelines, and changes to customers.
  • Track delivery progress and follow up on payments or discrepancies.
  • Handle post-confirmation documentation such as contracts or formal letters when required.
  • Prepare structured updates covering deals, clients, execution, and issues.
  • Analyze client behavior to identify active, inactive, and under-engaged customers.

Requirements

  • +3 years' Experience in similar field
  • Experience in CRM, client operations, or post-sales coordination roles.
  • Strong follow-up, communication, and organization skills.
  • Comfortable operating independently in a small team environment.
  • Able to summarize complex activity into clear, actionable updates.
Benefits
  • Employees can work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM usageexecution trackingdata analysisdocumentation management
Soft Skills
communicationorganizationfollow-upindependencesummarization