HR Performance Center Representative

Franciscan Missionaries of Our Lady Health System

HR Performance Center Representative providing customer service support, answering queries and processing HR benefits. Requires experience in HR and strong communication skills.

Posted 5/14/2026full-timeRemote • Louisiana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answers and responds to incoming phone calls in adherence with protocol and service standards.
Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc.
Provides first-level assistance to managers and employees with HRIS self-service tools
Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.).
Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).
Investigates and resolves first-level Human Resources and benefits issues. Successfully prioritizes and resolves issues to ensure consistent internal and external customer satisfaction.
Maintains accurate and timely documentation and recordkeeping related to human resource and benefit activities in the designated database(s) and in adherence with human resource and benefit policies and applicable regulations.
Participates in and shares expertise during team meetings and training sessions.
Assist with HR projects as assigned

Requirements

What you’ll need

Experience - 3 years of HR Experience
Education - High School Diploma
Special Skills - Excellent oral and written communication skills; Strong customer service skills; Excellent problem solving skills and multi tasking skills.

Benefits

Comp & perks

Customer Service
Department Support
Other Duties as Assigned

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HRISrecordkeepingdocumentationemployee onboardingbenefits administration

Soft Skills

communication skillscustomer service skillsproblem solving skillsmulti-tasking skills