Patient Account Representative 4 – Hospital, PFS Epic Ticket Coordinator

Franciscan Missionaries of Our Lady Health System

Patient Accounts Representative 4 coordinating with patients for timely payment and reimbursement. Involves billing, collections, and customer service functions in the Health System.

Posted 4/22/2026full-timeBaton Rouge • Louisiana • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Execute Business Office Operations and Functions
Performs billing, collections, payment processing and/or customer service tasks according to documented process, applying critical thinking to determine appropriate outcomes based on the situation.
Updates account with ownership and accountability of the entire account at that point in time; Notes should be sufficient and complete to describe current situation and next steps.
Leverages contract knowledge and expertise to drive revenue
Evaluates root cause and resolves issues on that specific account being worked in timely manner to maximize revenue flow, minimize write-offs and maintain customer satisfaction
Completes most transactional updates with one interaction; completes majority of work independently including most of the complex scenarios and collaborates with other internal departments and external entities as appropriate
Identifies patterns, trends in account issues and escalates as appropriate so root cause can be addressed and improved.
Maintains subject matter expertise on regulations, process and policies by attending training and applying in daily work
Consistently meets production and quality requirements for area, driving overall department objectives for A/R, Claim Counts and past dues.
Responds to requests (from customers, co-workers, management) in a timely and professional manner.
Assists with planning and participates in internal and external meetings as a representative of department

Requirements

What you’ll need

8 years experience in Revenue Cycle / Hospital Business Office programs (Customer Service, Billing, Follow-up) or equivalent industry experience.
Related certification program in areas such as billing, medical office, coding and accounting can be substituted for 1 year of experience.
Bachelor's Degree can substitute for 4 years of experience; Associate's Degree can substitute for 2 years of experience.
High School diploma or equivalent
Must possess knowledge of ICD-9/10, CPT and HCPCS coding.
Apply critical thinking and problem solving skills as it relates to resolving accounts.
Must understand the explanation of benefits of various managed care companies and regulations.
Must be able to demonstrate teamwork and willingness to work in cooperation and support of others as well as comply with FMOLHS policies, procedures and core values.
Communication, interpersonal and collaboration skills.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billingcollectionspayment processingICD-9 codingICD-10 codingCPT codingHCPCS codingcritical thinkingproblem solvingrevenue cycle management

Soft Skills

customer serviceteamworkcommunicationinterpersonal skillscollaborationaccountabilitytime managementprofessionalismadaptabilityattention to detail

Certifications

billing certificationmedical office certificationcoding certificationaccounting certification