Application Business Analyst II

Franciscan Health

Application Business Analyst providing quality implementations and support for Franciscan Alliance applications. Engaging in troubleshooting, enhancements, and training across application functionalities.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,833 - $90,521 per yearWebsite

About the role

Key responsibilities & impact

Provide on-call support, including after-hours support, for team and customers following the Franciscan Alliance support model
Collect information regarding potential system enhancement needs
Troubleshoot and repair customer-reported application problems
Work with vendors in implementing, upgrading, supporting and troubleshooting applications
Follow organizational practices for incident, change and requests management
Act as a Franciscan Alliance applications expert to assist with the creation of training programs
Research, analyze, and present information regarding potential system enhancement needs
Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams
Facilitate business user discussions to identify the requirements for Franciscan Alliance applications functionality and workflow
Maintain and configure the application parameters to ensure Franciscan Alliance applications function according to customers’ specifications

Requirements

What you’ll need

High School Diploma/GED Required
Bachelor's Degree
2 years Relevant Work Experience (unless promotional criteria can be met)
3 years Relevant Work Experience Preferred
EPIC Certified (if required by role) - EPIC MyChart (will consider individuals with other Epic certifications)

Benefits

Comp & perks

Comprehensive benefit offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingsystem enhancementworkflow documentationincident managementchange managementrequest managementapplication configurationapplication support

Soft Skills

communicationproblem-solvingteam collaborationtraining facilitationanalytical skills

Certifications

EPIC CertifiedHigh School DiplomaBachelor's Degree