Franciscan Health

Patient Contact Center Scheduler

Franciscan Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $18 - $23 per hour

Job Level

Junior

About the role

  • Manage inbound and outbound calls with the goals of accurately scheduling patients
  • Assess the caller’s needs and respond
  • Understand when to escalate calls to RN or provider clinic
  • Discuss and collect on the patients’ financial responsibility for their upcoming visit

Requirements

  • High School Diploma/GED
  • 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience
Benefits
  • Comprehensive benefit offerings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationcustomer serviceproblem-solvingescalation managementfinancial responsibility discussion
Certifications
High School DiplomaGED