Fragomen

Application Engineer I

Fragomen

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cloud

About the role

  • Work with business units to understand how they use existing applications and capture basic requirements.
  • Support the deployment of new cloud and SaaS applications within Microsoft 365 and other vendor platforms.
  • Assist with configuring single sign-on (SSO) and document setup steps and support procedures.
  • Help maintain and update software across datacenter and cloud environments, using tools like Intune or SCCM.
  • Coordinate with software vendors to support application needs and resolve issues.
  • Participate in discussions about improving performance, scalability, and reliability of applications.
  • Contribute to team tasks related to application deployment, desktop/virtual desktop engineering, and mobile device management.
  • Create operational and support documentation.
  • Troubleshoot application-related issues and work with senior engineers to resolve complex problems.
  • Learn and apply basic Active Directory or Entra ID concepts, including Conditional Access policies.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent practical experience.
  • Exposure to application support, IT systems, or related environments; several years of support experience with some proven examples of diving into engineering skillsets.
  • Exposure to Microsoft 365 technologies such as SharePoint Online and Power Platform.
  • Willingness to learn about cloud migrations and hybrid environments.
  • Ability to manage tasks, stay organized, and work in a fast-paced environment with guidance.
  • Good understanding of operating systems, servers, databases, and networking concepts.
  • Strong communication skills and comfort working with both technical and non-technical colleagues.
Benefits
  • Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions of the job.
  • Employees are expected to maintain professional conduct and appropriate business attire in accordance with company guidelines.
  • Flexibility in work hours may occasionally be needed, including overtime or evening/weekend work during peak periods.
  • Corporate Social Responsibility: Committed to considering the impact that our business decisions have on our people, our planet, and the communities in which we work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application supportcloud applicationsSaaS applicationssingle sign-on (SSO)Active DirectoryEntra IDConditional Accessdesktop engineeringmobile device managementtroubleshooting
Soft Skills
organizational skillscommunication skillsability to manage tasksfast-paced environment adaptability
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systems