FPI Management

Operations

• The Director, Property Operations provides Executive leadership to a Portfolio Manager group.
• This role is accountable for all operations of the assets in their inventory, on-site employees, and enforcing company policies.
• Manages client relations, budgets, KPIs, and strategic initiatives for assigned assets.
• Oversees day-to-day activities, staff development, and performance reviews for the Portfolio Manager Group.
• Supports business development, acquisitions, and compliance with affordable housing programs where applicable.
• Represents the organization at conferences, meetings, and trade shows.

Director, Property Ops (REF10431B)

Manager

• Ensure compliance with all Equal Housing Opportunity/Affirmative Fair Housing laws.
• Ensure proper LIHTC and/or Section 8 policies and procedures are followed.
• Monitor LIHTC Application and Annual Recertification processes.
• Regulatory Compliance – Ensures compliance with regulatory and funding requirements, contracts, and reporting.
• Conduct file reviews, physical inspections, and interact with regulatory agencies.
• Conduct semi-annual inspections as required.
• Prepare annual operating budgets for submission to Clients and Properties.
• Monitor project budgets and marketing to maintain an awareness of the current financial status of each asset.
• Alert the FPI Management Executive Committee of any recommended changes.
• Complete the monthly/quarterly Property Manager Checklist and submit on-time.
• Make rent and concession recommendations based on market conditions and availability.
• Verify that each property is adequately maintaining appropriate and required forms, leases, documents, resident certifications, invoices, and all other necessary forms, posters, and signs required by the Client, the Lender, and FPI Management.
• Assure that all units are maintained to FPI standards, including turn-over's, exterior curb appeal, decorating recommendations, and cleanliness.
• Review vacancies, availability dates, and turn-over rates.
• Review monthly operating statements, budget and variance reports, check registers as necessary, delinquency reports, and other financial reports as provided by FPI Management to ensure budgetary control.
• Monitor service requests for completion, timeliness, and resident satisfaction.
• Maintain a professional appearance at all times in the presence of Employees, Clients and Residents.
• Provide training and positive guidance to all employees to ensure maximum productivity.
• Personally respond to Resident, Client, and Vendor calls, emails, and text messages within 24 hours of receipt during the work week.
• Responsible for participating in recruiting activities and making sound hiring decisions for all on-site position openings.
• Responsible for meeting all training requirements for the PM position and ensuring site employees have met the training requirements for their position.
• Evaluate the performance of each on-site personnel on an on-going basis.
• Ensure all employee communication and counseling is properly documented and provided to the Human Resource Department.
• Ensure CD Annual Reviews are completed, as well as Community Directors are completing reviews for each of their staff.
• Portfolio Managers are responsible for ensuring their Sites and Community Directors are in compliance with all FPI Safety Policies and Procedures.
• Maintain positive, professional and effective communication with Clients and Supervisors to ensure FPI is meeting the Client objectives and expectations.
• 25. Other Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
• Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
• Perform any and all functions as directed by the supervisor, including special project assistance.

Director, Property Ops (REF10431B)

Regional Portfolio Manager, Affordable Housing