Director of Enterprise Implementation

Fourth

Director of Enterprise Implementation leading U.S. enterprise customer implementations for a hospitality tech company.

Posted 7/2/2026full-timeRemote • Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead, hire, develop, and retain the enterprise implementation delivery team.
Set clear expectations, establish accountability, and drive results.
Own delivery and revenue realization of all U.S. enterprise implementations.
Identify and mitigate risks, manage escalations, and resolve customer issues.
Ensure SOWs are achievable from a delivery perspective.
Manage scope, change orders, and execution against contracts.
Establish implementation standards, processes, and playbooks.
Identify improvement opportunities and drive continuous adoption.
Forecast and manage team capacity and resource allocation across the enterprise portfolio.
Identify opportunities to streamline implementations through tools, automation, and process improvements.
Own evaluation, adoption, and scaling of solutions that reduce manual work and accelerate delivery.
Partner with Product, Engineering, Sales, and Customer Success to surface implementation gaps, inform product roadmap, and align on enterprise strategy.
Establish reporting and metrics for project health, team performance, and operational efficiency.

Requirements

What you’ll need

8+ years in implementation leadership, program management, or operations roles in enterprise SaaS or adjacent industries
Proven track record managing and scaling teams of 5+ people, including direct hiring and development
Experience delivering large scale customer implementations in complex, high stakes environments
Strong technical background in integrations, data architecture, and system dependencies
Background in hospitality, retail, payroll, POS, or adjacent industries strongly preferred
Experience managing contracts, SOWs, and scope in professional services or customer delivery contexts
Experience leading process improvement and establishing scalable delivery frameworks
Comfort with data analysis and translating metrics into business decisions
Experience partnering with Product and Engineering teams to inform roadmap.

Benefits

Comp & perks

Unlimited PTO!
Medical, Dental, Vision Insurance!
401k Match!
Parental Leave
Laptop and equipment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IntegrationsData ArchitectureSystem DependenciesContract ManagementSOW ManagementScope ManagementDelivery FrameworksOperational EfficiencyMetrics ReportingResource Allocation

Soft Skills

LeadershipAccountabilityProblem SolvingCollaborationCommunication