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About the role
Key responsibilities & impact- You will own delivery across the programme’s workstreams and the wider change portfolio, spanning two priorities: Fix the foundations.
- Drive delivery of a single trusted customer view, the rationalisation of core platforms, ownership and integrations, governed business data with automated executive reporting, and a people system of record (HRIS).
- Support the conditions for safe, effective AI adoption at scale, and the build of the governed knowledge and customer-context layer that powers internal AI assistants, beginning with Customer Support.
- Turn an evolving blueprint and shifting priorities into credible plans, sequencing, and measurable outcomes, adjusting as scope moves.
- Manage dependencies and trade-offs across engineering, data, product, and business functions, and make the hard calls on what comes first and what waits.
- Drive delivery proactively: anticipate blockers, force decisions, and chase the work, while resisting pressure to pull teams into tactical delivery before the plan is set.
- Run a lightweight operating rhythm (planning, steering, reporting) that leadership relies on and teams engage with.
- Keep information flowing both ways: decision-ready status and honest risk for senior stakeholders, clear context for delivery teams, no surprises.
- Hold senior leaders and cross-functional owners to the commitments they own, and escalate with judgement.
Requirements
What you’ll need- A track record delivering complex technology and business-application programmes in a SaaS environment.
- Evidence of delivering under genuine ambiguity and changing scope, not only executing a fixed plan.
- Strong management of dependencies and trade-offs across multiple concurrent workstreams.
- Senior, cross-functional stakeholder management: holding leaders and business owners to commitments while keeping them on side.
- Excellent organisation and information sharing: clear written communication, status leadership trusts, disciplined risk and dependency tracking.
- A proactive operating style balanced with the judgement to protect sequencing rather than over-execute.
- Direct experience delivering AI, data, bizapps programmes, or strong evidence of getting up to speed fast in unfamiliar technical territory.
- Experience with platform rationalisation, integration or iPaaS work, HRIS deployment, or core systems transformation.
- Experience delivering in an environment that is centralising ownership of previously fragmented systems.
Benefits
Comp & perks- 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
- Flexible working! Use our flexible working hours and hybrid working environments to manage it.
- Wellness activities and a lot of pampering included.
- On top of that, you can add gym subscription discounts.
- Laptop and equipment.
- Healthcare expense claim tools!
- Like in life, at work we also want you to grow with certifications.
- Annual meet ups!
- Enhanced parenting scheme!
- Cycle to work scheme and season ticket loan provided.
- Pension and life insurance? Several, for you to choose what looks convenient.
- On demand pay tools for you to be able to access salary even before the end of the month!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaSAI deliverydata managementbusiness application programmesplatform rationalisationintegrationHRIS deploymentcore systems transformationdependency managementrisk tracking
Soft Skills
stakeholder managementcommunicationorganisationproactive operating stylejudgementinformation sharingplanningdecision-makingadaptabilityleadership
