Implementation Specialist

Fourth

Implementation Specialist helping customers adopt Fourth's restaurant and hospitality management solutions. Ensuring smooth onboarding and driving user adoption with industry best practices.

Posted 5/14/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own customer onboarding, making sure customers are ready for implementation and clearly understand what’s expected of them.
Work directly with customers to facilitate the design and configuration of Fourth solutions that meet business needs, using best practices for setup, training, and third-party integrations.
Assess customer readiness early and communicate any risks, gaps, or dependencies so projects start on a solid footing.
Coordinate with third-party vendors to support integrations and help remove blockers that could delay implementation.
Partner closely with Project Managers and technical specialists during the early stages of implementation to keep projects moving efficiently.
Share product knowledge, industry best practices, and practical guidance to help customers prepare for the implementation and adopt Fourth’s solutions.
Support customers through early change management activities to help drive adoption and maximize value from the platform.
Act as the customer’s main point of contact during the implementation phase, responding to questions and helping resolve issues quickly, with a focus on data collection and validation.
Contribute to customer-facing knowledge-based articles and solution documentation to support self-service and best-practice adoption.

Requirements

What you’ll need

3-5 years of experience in a customer-facing role such as implementation, onboarding, consulting, professional services, or technical support within a SaaS or technology environment.
Prior experience working with workforce management, payroll, finance, or hospitality industry is an advantage
Demonstrated ability to guide customers through change and influence adoption of new processes or technology
Confident with Excel, including the ability to utilize Pivot Tables, VLOOKUP/XLOOKUP, and data analysis techniques.
Confident communicator with solid presentation and meeting-facilitation skills, comfortable leading discussions using tools such as PowerPoint and Microsoft Teams.
Ability to manage multiple projects simultaneously while maintaining a high level of customer engagement
Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus.
Fluent in written and spoken English; additional language skills are a plus.

Benefits

Comp & perks

Unlimited PTO!
Medical, Dental, Vision Insurance!
401k Match!
Parental Leave
Laptop and equipment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisExcelPivot TablesVLOOKUPXLOOKUP

Soft Skills

customer engagementcommunicationpresentation skillsmeeting facilitationchange management

Certifications

AgilePrince2ITIL