Customer Success Manager
FourKites, Inc.
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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About the role
- Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
- Develop, prepare, and nurture customers for advocacy
- Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
- Understand white-space and work to identify and/or develop upsell opportunities
- Advocate customer needs/issues cross-departmentally
- Manage account escalations
- Advocate internally for customer needs and connect on priorities
Requirements
- At least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
- Supply Chain industry experience preferred
- Excellent ability to multitask and prioritize workload
- Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
- Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
- Bilingual proficiency (Good to have)
- Ability to travel 10% or more of the time
Benefits
- Medical, Dental & Vision benefits start on first day of employment
- Health Savings Account employer contribution
- Medical and Dependent Care FSA
- Supplemental insurance for Accident and Critical Illness expense reimbursement
- Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health
- 401k Retirement savings employer match
- Bonus and incentive compensation as well as employee stock option program
- Employer paid life insurance and short term disability insurance
- 20 PTO days, 5 recharge days, 2 volunteer days
- Up to 16 weeks of parental leave for birthing parents, fully paid
- Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
- Technology reimbursement
- Commuter benefits for in office employees (Chicago)
- Annual Wellness Stipend
- Ongoing learning & development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship managementcustomer advocacymultitaskingprioritizationcross-functional collaborationproblem-solvingefficiencycustomer satisfactiongoal settingcommunication