Four Seasons Hotels and Resorts

Reservations Sales Specialist

Four Seasons Hotels and Resorts

full-time

Posted on:

Location Type: Office

Location: Palm Beach • Florida • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Sell a cluster of South Florida Luxury Hotels including Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club and Four Seasons Hotel and Residences Fort Lauderdale
  • Act as an extension of the Sales Team to create individualized experiences through direct sales and pre-arrival engagement
  • Convert reservations and maximize revenue from inquiries (phone or electronic) for rooms, suites, private residences, spa, dining, and other revenue centers
  • Capture sales from incoming reservation calls and coordinate details of each booking following reservation standards, processes, and procedures
  • Receive and answer Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom; confirm and correspond as needed
  • Answer incoming PBX calls, route calls, and manage Four Seasons chat in a timely and friendly manner
  • Handle guest inquiries and interactions, accommodate special requests, and resolve complaints per Four Seasons policy
  • Complete pre-arrival reservation detail processes including billing, non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom
  • Support Group Room Coordinator and Guest Recognition Specialist as needed
  • Accept and deliver wake-up calls, messages, and faxes; handle overflow HotSOS calls for other departments
  • Comply with Four Seasons standards for sales and marketing and collaborate professionally with co-workers
  • Monitor and respond to hotel fire control panel and emergency safety situations; respond according to the crisis management plan
  • Based at Four Seasons Resort Palm Beach (PBF) and reports to the Senior Director of Reservations; travel to South Florida properties as required

Requirements

  • Must be fluent in reading, writing and spoken English
  • Ability to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations
  • Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency
  • Excellent interpersonal, typing and communication skills
  • Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS
  • Skills and ability to learn and master multiple software systems
  • Luxury hotel Sales and/or Operations background preferred (minimum of 3 years)
  • Proven sales conversion track record a plus
  • Ability to travel and work on-site at any of the South Florida properties as required with notice
  • Flexible schedule with ability to work all shifts including mornings/afternoons, weekends, and holidays
Benefits
  • Competitive salary, wages, and a comprehensive benefits package
  • Complimentary employee benefits after one year of service
  • 401(k) Retirement Plan and Company Match
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • ... and so much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales conversionreservation managementguest relationsbilling processesmulti-taskingcrisis management
Soft skills
interpersonal skillscommunication skillsorganizational skillsanalytical skillssense of urgency