Four Seasons Hotels and Resorts

Reservations Sales Specialist

Four Seasons Hotels and Resorts

full-time

Posted on:

Location Type: Hybrid

Location: Palm Beach • Florida • United States

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About the role

  • Capture sales from in-coming Reservation calls (Rooms, Spa, Dining, Watersports, etc. ) and coordinate details of each booking following all reservation standards, processes, and procedures.
  • Receive and answer all Web, e-mail, WRO, Trust, Internal Sales & Executive Office, FIT and Wholesale ResCom, confirming and corresponding as needed.
  • Answer incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions following proper transfer and hold procedures.
  • Manage Four Seasons chat, responding to requests in a timely manner and assisting in connecting guests with necessary departments.
  • Handles all guest inquiries and interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves guest complaints in accordance with Four Seasons policy and keep supervisors informed of potential problems for corrective action.
  • Complete pre-arrival reservation detail process including but not limited to; confirming billing and non-guaranteed ResCom, dinner ResCom, spa ResCom and waitlisted ResCom.
  • Support Group Room Coordinator and Guest Recognition Specialist as needed.
  • Accepts and delivers wake up calls, messages, and faxes in a timely manner.
  • Handle all overflow HOTSOS calls for Housekeeping, Engineering, Guest Services, Front Desk, IRD, etc.
  • Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
  • Monitor and respond to hotel fire control panel and emergency safety situations in an efficient and professional manner.
  • Respond according to the crisis management plan to any resort emergency or safety situation.

Requirements

  • Must be fluent in reading, writing and spoken English
  • Must be able to analyze guest situations and make suggestions that meets and exceeds the guest’s expectations of the hotel.
  • Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency.
  • Excellent interpersonal, typing and communication skills, as well as a positive attitude.
  • Strong working knowledge of computers including but not limited to Microsoft Office and Opera PMS.
  • Skills and ability to learn and master multiple software systems.
  • Luxury hotel Sales and/or Operations background preferred (minimum of 3 years)
  • Proven sales conversion track record a plus.
Benefits
  • Competitive salary, wages, and a comprehensive benefits package
  • Complimentary employee benefits after one year of service
  • 401(k) Retirement Plan and Company Match
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • and so much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales conversionreservation managementguest inquiry resolutioncrisis managementmulti-taskingdata analysis
Soft Skills
interpersonal skillscommunication skillsorganizational skillspositive attitudesense of urgency