Foundr

Client Success Specialist

Foundr

full-time

Posted on:

Location Type: Hybrid

Location: South Yarra • Australia

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About the role

  • Act as the primary day-to-day partner for a cohort of founders across our coaching programs
  • Set clear expectations, milestones, and early wins from day one
  • Help founders make sense of core business metrics (traffic, conversion rate, CPA, ROAS, revenue) and identify potential bottlenecks before looping in specialist coaches
  • Host or support orientation calls, check-ins, and small-group sessions to ensure students feel supported and not “lost in the crowd”
  • Monitor engagement and risk signals (no-shows, inactivity, refund indicators) and act early in partnership with the team
  • Keep HubSpot and Asana records clean, accurate, and up to date so student health is always visible
  • Help document student milestones, breakthroughs, and testimonials

Requirements

  • 2-4 years of experience in a client-facing role (Customer Service, account management, agency, coaching, EdTech or similar)
  • Strong organisational skills with high attention to detail
  • Confidence working with data and structured frameworks
  • Comfortable using tools like Google Sheets and Docs to track information and communicate clearly
  • Experience working with CRM tools (e.g. HubSpot or similar)
  • Familiarity with project management platforms (e.g. Asana, ClickUp, Trello)
  • Exposure to eCommerce or digital marketing environments
  • Familiarity with Meta Ads or performance advertising platforms will be highly advantageous
Benefits
  • Full access to Foundr’s course library
  • Hybrid work environment in Melbourne
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisbusiness metricstraffic analysisconversion rate optimizationCPAROASrevenue trackingperformance advertisingeCommercedigital marketing
Soft Skills
organizational skillsattention to detailcommunicationclient-facing experiencecoachingsupportproblem-solvingengagement monitoringrisk assessmentteam collaboration