Call Center Agent, PayPal

Foundever

full-time

Posted on: 10/9/2025

Location Type: Hybrid

Location: Magdeburg • 🇩🇪 Germany

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💰 €2,223 per month

Mid-LevelSenior

About the role

Handling all incoming phone and written customer inquiries related to the online payment service
Documenting your support actions and advice
Finding solutions for problem cases in cooperation with the caller

Previous experience in customer service or a commercial/business role is preferred
Fluent German language skills, both written and spoken (C2 level)
Strong PC skills and proficiency with Microsoft Office
Enjoys communication and working on the phone
Solution-oriented mindset
Enthusiasm for working in a modern office environment and using the latest technologies

Benefits

Career changers are welcome!
Inspiring atmosphere: state-of-the-art offices that create a clear separation between work and private life
Hybrid option after successful onboarding and agreement (3 days in the office / 2 days remote)
Mentoring and motivation: direct support and feedback from colleagues and supervisors
Various team events such as summer parties to create the best team moments
Exclusive employee benefits: shopping discounts, bike leasing, maximum contributions to capital-forming benefits, company pension scheme, prepaid voucher card with regular top-ups
Health and well-being programs: global wellness program, dedicated fitness app, discounts at Wellhub, and more
Internal career opportunities: 84% of our promotion roles and 93% of our leadership positions are filled internally
International advancement opportunities through global German-speaking projects
27-31 vacation days (depending on length of service) plus special leave

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer serviceproblem solvingdocumentationMicrosoft Officeonline payment service

communicationsolution-oriented mindsetenthusiasmteamwork