Foundation

Project Manager

• Lead PM of high-priority, enterprise-level, cross-functional strategic healthcare initiatives for City of Hope across multiple states.
• Apply human-centered design (HCD) to define personas, co-create digital workflows, & prototype scalable service delivery models under HIPAA & state/fed regs.
• Manage full project lifecycle from stakeholder alignment & scope definition through sprint planning, QA, & go-live, ensuring HIPAA compliance, metric alignment, & on-time/on-budget delivery.
• Plan, develop, & manage complex multi-state healthcare projects improving access to NCI-level cancer care across diverse socio-economic & geographic populations.
• Conduct region-specific assessments to ID service gaps & design programs addressing rural & underserved communities.
• Build workflows/procedures using Lean Six Sigma (LSS), leading implementations for seamless transitions between national hospital systems & local levels.
• Optimize efficiency, care quality, & patient outcomes via LSS, evaluating outcome goals, analyzing quantitative data, developing workflows, & defining resources, budgets, & timelines.
• Perform qualitative & quantitative analysis of PHI & demographic data to extract actionable insights informing product dev & market strategy.
• Ensure HIPAA & regulatory compliance while leveraging data to expand digital health offerings into underserved/emerging markets.
• Lead design & implementation of healthcare tech solutions tailored to new patient segments, integrating analytics-driven insights to address unique needs & disparities.
• Direct strategic planning & execution of AI-enabled healthcare product dev using HCD & Agile/Scrum methodologies.
• Collaborate w/ stakeholders across clinical depts, supportive care, patient/family councils, & Enterprise Tech to ID unmet needs, integrate resources, & build unified patient-facing digital platforms.
• Oversee complex tech projects across 6+ concurrent workstreams, driving cross-functional alignment on enterprise-scale digital health products.
• Evaluate, select, & implement healthcare management software & service providers supporting org objectives.
• Build custom weighted scoring models from the ground up to assess 3rd-party vendors, strategic partners, & clients across 6+ quantitative/qualitative metrics.
• Define metric weighting based on business priorities & stakeholder input, enabling objective vendor selection, partnership evals, & client assessments aligned w/ org goals & compliance standards.
• Develop & execute partnership strategies supporting enterprise growth, incl. contract negotiation, stakeholder engagement, & long-term relationship mgmt.
• Manage domestic & international B2B relationships & collaborate w/ cross-border teams to align delivery, compliance, & KPIs across diverse markets.
• Present strategic recs to exec stakeholders (incl. C-suite & advisory boards) using advanced data viz & reporting tools (Excel, Tableau, Power BI, R, Python) to ID trends & inform decision-making.
• Create HCD-based patient journey mapping for cancer patients, clinicians, & health systems to ID optimization gaps.

Project Manager – Health Innovation, Policy

Collections

• Manage an assigned portfolio of aged clinical trial A/R, prioritizing older aging and payment-term compliance;
• Proactively identify overdue invoices and initiate sponsor/CRO follow-up and escalation.
• Produce and interpret A/R aging outputs to support prioritization, outreach targeting, and leadership reporting.
• Document outreach activity, sponsor responses, and expected payment timing.
• Investigate unapplied or unidentified sponsor payments by obtaining remittance details.
• Compile recurring A/R and cash-application metrics for operational and financial reporting; identify trends and recommend process improvements.
• Assist with clinical trial financial accounting projects; participate in process improvement initiatives.

Clinical Trials Billing and Collections Analyst

Director

• Join the transformative team at City of Hope where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.
• The Director, Managed Care will plan and execute managed care contracting activities and develop payer strategy to promote patient access.
• Directly oversee all aspects of the day-to-day operations of the Managed Care team and department for COH within an assigned state/market.
• Manage relationships with state-level payer relationships, performance management, and contract compliance.
• Align payer operational strategy with enterprise growth initiatives.
• Identify revenue lift opportunities through improved operational enforcement of contracts.
• Provide recommendations and collaborate with internal stakeholders to monitor contract performance and renegotiate as needed.
• Monitor, evaluate and negotiate new and existing contractual arrangements to conclusion for the City of Hope enterprise.

Director, Managed Care

Administration

• Coordinate and oversee the contract management of clinical trials.
• Manage, review, and negotiate contracts with entities sponsoring clinical research.
• Develop mutually beneficial relationships with sponsors.
• Work with the Office of General Counsel to develop and negotiate contractual language.
• Provide administrative management support to Principal Investigators and their research teams.
• Develop new data systems and tools for electronic administration of clinical trials.

Senior Contract Administrator

Artificial Intelligence

• Define, execute, and scale City of Hope’s enterprise AI and digital product strategy.
• Lead through Directors, Senior Managers, and Managers, accountable for outcomes across departments.
• Transform legacy workflows into intelligent, AI orchestrated experiences through modern agent design.
• Guide responsible adoption of foundation models and hybrid AI architectures for regulated healthcare.
• Oversee the full lifecycle from ideation, experimentation through deployment, optimization, and retirement.
• Establish enterprise KPIs/OKRs to measure impact like patient outcomes and operational efficiency.

Executive Director – Technology & AI Products, Healthcare

Data Scientist

• Lead the development of data-driven clinical decision support tools through predictive analytics to optimize clinical care processes.
• Partner with department leaders and clinical end users to understand and prioritize the pain points.
• Collaborate with administrative leaders, clinicians, and IT specialists to support data strategy and execution.
• Lead decision support data science team in developing high quality, robust and reliable algorithms.
• Plan, resource, strategize and manage clinical decision support projects.
• Query and analyze large datasets from multiple systems.
• Evaluate methodologies and data sources for the best approach to solve data science problems.
• Design and implement machine learning algorithms for predictive models.
• Produce technical documentation and data visualizations to present project progress and results.

Lead Data Scientist

Business Analyst

• Administer all financial accounts including updating account resolutions and signatories, opening and closing of accounts, daily balance reconciliation, bank account analysis, cash management reporting and daily cash reconciliation.
• Maintain rapport with and represent the organization in its relations with banks and financial institutions, primarily in day-to-day matters such as daily problem resolution.
• Assist Manager, Cash & Investment Operations in evaluation of new banking products and services as needed, working collaboratively with the Corporate Accounting team (including GL, AP and AR).
• Analyze the organization’s cash position on a daily basis.
• Monitor cash flow to ensure established operating liquidity targets are met.
• Provide short-term cash flow forecasts for the purposes of managing cash and liquidity.
• Process wires and account transfer transactions for all City of Hope bank accounts.
• Execute all approved investment transactions and facilitate fund transfers.
• Serve as business subject matter expert (SME) for PeopleSoft Cash Management, Banking & Financial Gateway Modules, including bank reconciliations, cash position reporting, cash settlements and sweeps, and reporting.
• Work in collaboration with Accounting organization to ensure completion of tasks and resolution of issues, including but not limited to month-end close responsibilities.
• Respond to internal clients’ request for merchant accounts, and processing new account applications.
• Act as liaison between all City of Hope departments and affiliated organizations that process credit card transactions and the merchant banks.
• Maintain a Master List of merchant accounts.
• Reviews monthly merchant statements with an eye towards reducing costs and prepare merchant credit cards volume reports.
• Update standard operating procedures and business process documentation for cash management function.
• Maintain records for bank accounts and related activities to ensure proper records are maintained for internal and external audit purposes.
• Provide training to staff who serves as “back-up” for cash management function.
• Serve as back up for processing stock donations, including transfer and liquidation of stock, maintenance of brokerage accounts and relationships, and reporting and communication with donors.