Serve as the primary point of contact for a portfolio of Marketing Services clients.
Build trusted, long-term relationships through responsiveness, reliability, and thoughtful guidance.
Support clients in developing annual planned giving marketing plans in partnership with Relationship Managers and the Director.
Oversee execution of multi-channel campaigns, including websites, email, direct mail, donor surveys, and print collateral.
Manage timelines, proofing cycles, branding compliance, production schedules, and delivery logistics.
Monitor campaign performance and provide clear reporting and insights to support data-informed decision-making.

Requirements

Bachelor’s degree and 1+ years of client-facing and/or project management experience.
Strong organizational skills with the ability to manage multiple priorities and shifting deadlines.
Demonstrated excellence in client service and structured project coordination.
Understanding of multi-channel marketing best practices and brand consistency.
Direct mail experience required.
High attention to detail, follow-through, and reporting accuracy.
Experience with Drupal CMS a plus.

Benefits

Hybrid Work Commitment: Must be able to reliably commute to the Cambridge, MA office 2 days per week and meet in-person collaboration requirements as needed.
Dedicated Workspace: Must have a home office or workspace that is free of distractions and interruptions to ensure productivity and focus during work hours.
Reliable Internet Connection: High-speed internet is required to support video conferencing, file sharing, and other work-related technology needs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementmulti-channel marketingdirect mailcampaign performance monitoringreporting accuracy

Soft Skills

organizational skillsclient serviceresponsivenessreliabilityattention to detail

Certifications

Bachelor’s degree