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Foundation Health

Implementation Director

Foundation Health

Implementation Director responsible for executing healthcare technology solutions in a remote setting. Leading a team to ensure project quality and customer satisfaction while driving scalable processes for implementation success.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact
  • Build and lead the team responsible for delivering AI-powered solutions to health system customers
  • Own the end-to-end implementation methodology from pre-sales scoping through go-live and handoff
  • Build and maintain implementation playbooks, templates, tools, and best practices
  • Define and track KPIs for implementation quality, timeliness, and customer satisfaction
  • Hire, develop, and manage a high-performing team of Implementation Managers
  • Serve as Delivery Lead on strategic accounts

Requirements

What you’ll need
  • 6+ years of experience in customer-facing implementation, customer success, or delivery leadership roles in enterprise healthcare SaaS or technology
  • 2+ years of experience at an early-stage, venture-backed healthcare technology company (Seed through Series B)
  • 2+ years of people management experience
  • Proven success implementing enterprise healthcare software, SaaS, or AI solutions at U.S. health systems
  • Experience launching new enterprise healthcare technology products
  • Strong health system domain expertise
  • Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7)
  • Exceptional communicator and relationship builder
  • Strong strategic and analytical thinking

Benefits

Comp & perks
  • Health insurance
  • Professional development
  • Remote work flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
implementation methodologyKPI trackingenterprise healthcare softwareSaaS solutionsAI solutionshealthcare data integrationinteroperability standardsFHIRHL7
Soft Skills
communicationrelationship buildingstrategic thinkinganalytical thinkingteam managementcustomer satisfaction focus