Implementation Manager

Foundation Health

Implementation Manager driving customer implementations of an AI-powered digital pharmacy platform at Foundation Health. Collaborating across departments to ensure on-time, impactful solutions for health system customers.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform
Work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions on time, on scope, and genuinely impactful for health system customers
Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome
Execute against established implementation methodology and playbooks, contributing improvements as you learn what works
Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through
Coordinate internal resources and external partners to ensure smooth, on-time delivery
Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution
Serve as the primary point of contact for customers throughout the implementation lifecycle
Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers
Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence
Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery
Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation
Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap
Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team

Requirements

What you’ll need

3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology
Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment
Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems
Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them
Strong health system domain expertise
Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7)
Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution
Strong communicator - able to lead meetings, align cross-functional teams, and manage stakeholders independently
Comfortable operating in ambiguity with a proactive, ownership-oriented mindset
Proven track record managing multiple concurrent implementations against tight deadlines

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementimplementation methodologyhealthcare softwareSaaSAI solutionshealthcare technologyhealthcare dataintegration standardsinteroperability standardsrisk management

Soft Skills

strong communicatorhighly organizedattention to detailfollow-throughbias for clarityexecutionproactive mindsetownership-orientedrelationship buildingstakeholder management