Account Manager

• Lead, coach, and develop a team of HR Business Partners supporting multiple departments and business units.
• Serve as a trusted advisor to senior leaders, providing insights and guidance on organizational design, workforce planning, talent management, and employee relations as needed.
• Partner and collaborate with HR leadership team members to drive the execution of enterprise-wide HR initiatives that will scale with organizational growth.
• Contribute to and drive the implementation, effective execution, and continuous improvement of key programs including performance management, talent review, promotion and merit cycles, succession planning, and career planning and development initiatives.
• Partner closely with Talent Acquisition, Talent Development, Systems and Compensation teams to deliver cohesive and scalable HR programs.
• Lead the onboarding program, including the implementation of best practices to ensure a best-in-class experience as well as timely and compliant completion of new hire activities and processes.
• Lead the offboarding process to identify trends, analyze feedback, and provide actionable insights to leaders for continuous improvement.
• Monitor talent metrics and provide actionable insights to improve organizational effectiveness and employee engagement.
• Manage and drive employee engagement survey strategy, data analysis, action planning, and communication in partnership with applicable HR leader(s) and team members.
• Champion employee and leadership development by enabling the HRBP team to effectively embed and reinforce learning across the leaders and teams they support.
• Ensure HRBPs provide proactive support on day-to-day employee relations, conflict resolution, and policy interpretation and application.
• Influence the evolution of HR processes, systems, and policies to support a rapidly expanding workforce.
• Ensure HR programs and processes are compliant with EEOC, ADA, FLSA and other relevant state and federal regulations.
• Manage and oversee employee relations case management, including ADA accommodations and workplace investigations ensuring appropriate documentation partnering with Legal and interfacing with Corporate Compliance when applicable.
• Conduct investigations and manage complex ER issues and cases as appropriate.
• Oversee and direct corrective action processes, including performance improvement plans.
• Foster a culture of feedback, accountability, development, and continuous improvement across the organization.
• Act as a champion for organizational change, guiding teams through growth and transformation.

Director, Human Resource Business Partnerships

Territory Manager, Site Origination

Global Account Manager – Enterprise Solutions

Senior Account Manager

Strategic Partner Manager – AWS, Snowflake, Sigma, Martech