SaaS Implementation Consultant
TeamViewer
CloudIoTSQL
Implementation Manager – Legal
Foundation AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Engage with existing and prospective customers to define their business requirements and match to FAI’s products and solutions
- Showcase product and solution concepts via presentations, demos, user evangelization and effective documentation
- Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs
- Facilitate execution of projects through requirements gathering and documentation
- With excellent understanding of FAI’s product features and related technologies, design the solution that best meets the client's requirements
- Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs etc.
- Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off
- Communicate progress and expectations, proactive risk-management and escalation for awareness and resolution
- Support clients through go-live process and play key role in promoting solution adoption and usage
- Provide regular and adequate end user feedback to the product team
Requirements
- A technical degree (Engineering) or business degree (MBA, BBA) from a reputed institute with a minimum of 3-8 years of experience in SAAS or product consulting industry.
- Must be able to manage multiple projects utilizing strong planning and organizational skills
- Outstanding verbal, written and presentation skills to demonstrate solution concepts
- Strong interpersonal skills with ability to influence and build effective customer relationships
- Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping, and business process redesigning.
- Experience with LegalTech, specifically litigation involving Workers Compensation, Personal Injury, Social Security Disability, Veterans Benefits, and/or Insurance Defense.
- Systems implementation skills: requirements/process analysis, focus group sessions, conceptual and detailed design, configuration, testing, training, change management, and support
- Ability to set and manage customer expectations, and work independently on project assignments
Benefits
- We're committed to creating an inclusive and diverse workplace
- Equal opportunity and affirmative action principles
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements gatheringbusiness analysisprocess mappingbusiness process redesignsystems implementationconfigurationtestingtrainingchange managementsolution design
Soft skills
planning skillsorganizational skillsverbal communicationwritten communicationpresentation skillsinterpersonal skillsinfluencing skillscustomer relationship buildingrisk managementproject management
Certifications
technical degreeMBABBA
