Foundation AI

Full-stack Engineer

• Design, build, and maintain end-to-end ML pipelines
• Own model and data versioning
• Build side-by-side deployment infrastructure
• Implement drift detection and alerting
• Extend CI/CD practices to ML lifecycle
• Design robust, secure ML infrastructure
• Provide mentorship and guidance

Senior Software Engineer – Pipeline Team

Product Marketing

• Own end-to-end go-to-market planning for new product features and releases, including positioning, messaging, launch timelines, and cross-functional coordination.
• Partner with product management to deeply understand the roadmap and translate technical capabilities into customer-facing value propositions.
• Develop launch assets including press releases, one-pagers, landing page copy, email announcements, and social content.
• Coordinate launch readiness across sales, customer success, and marketing to ensure consistent, timely delivery.
• Build and maintain competitive battlecards, win/loss analysis, and market landscape research focused on the legal technology and plaintiff attorney space.
• Monitor competitor messaging, product updates, and market trends; synthesize findings into actionable insights for product and sales teams.
• Define and own Foundation AI's positioning and messaging framework, ensuring differentiation is clear and consistently applied across all channels.
• Conduct customer and prospect interviews to inform messaging, identify pain points, and surface unmet needs.
• Develop and maintain a library of sales collateral, including pitch decks, case studies, objection handling guides, demo scripts, and ROI tools.
• Partner with sales and sales operations to identify gaps in the buyer journey and create targeted content to accelerate pipeline progression.
• Train sales team members on messaging, product positioning, and competitive differentiation.
• Collaborate with the Marketing Project Manager, marketing team and content partners to ensure product messaging is accurately represented across email, social, website, and event channels.
• Contribute to integrated marketing campaigns tied to product milestones, industry events, and key sales initiatives.

Product Marketing Manager

Solutions Engineer

• Serve as the primary post-launch owner for a portfolio of customers, leading them from implementation handoff through hypercare, adoption, optimization, and ongoing success.
• Develop a deep understanding of each customer’s workflow, operating model, document mix, goals, and success criteria.
• Translate customer requirements into practical solutions within the Foundation AI platform, including workflow recommendations, configuration updates, and process improvements.
• Lead customers through go-live readiness, hypercare, and stabilization with strong project ownership and clear communication.
• Diagnose customer issues by gathering evidence, isolating root causes, and driving resolution independently or with the collaboration from appropriate internal teams.
• Make and manage configuration changes with precision, judgment, and quality control.
• Identify risks early, communicate them clearly, and proactively drive mitigation plans before issues become escalations.
• Monitor customer usage, workflow performance, and operational signals to identify adoption gaps, solution opportunities, and areas for improvement.
• Partner closely with Implementation, Support, Product, and Engineering to ensure customer needs are addressed with speed and accuracy.
• Create and maintain customer-facing and internal documentation, including solution recommendations, workflow notes, success plans, and troubleshooting guidance.
• Provide customers with strategic guidance and best practices on how to get the most value from Foundation AI within their existing processes and systems.
• Capture recurring pain points, workflow patterns, and product gaps, and translate them into actionable internal feedback.
• Support renewals and expansion conversations by ensuring customers are realizing value, but this role is primarily measured on solution quality, customer outcomes, and operational execution.

Senior Software Engineer – Pipeline Team

Product Marketing Manager

Customer Solutions Manager