Foundation AI

Customer Success Manager

• Serve as the primary point of contact for our clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform.
• Establish and maintain strong relationships with clients through virtual meetings, on-site visits, and attending industry events, ensuring their satisfaction and loyalty.
• Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
• Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs.
• Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives.
• Proactively monitor client usage and identify opportunities for upselling or cross-selling of additional products and services.
• Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard.
• Provide regular updates and reports to internal stakeholders on client health and usage.
• Responsible for renewals, identifying upsell opportunities, training, and post-implementation solutioning.

Implementation Specialist

• Engage with existing and prospective customers to define their business requirements and match to FAI’s products and solutions
• Showcase product and solution concepts via presentations, demos, user evangelization and effective documentation
• Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs
• Facilitate execution of projects through requirements gathering and documentation
• With excellent understanding of FAI’s product features and related technologies, design the solution that best meets the client's requirements
• Proactively create documentary artifacts like business cases, usage scenarios, BRDs, solution blueprints, configuration specifications, training documents, FAQs etc.
• Work with Customer Success team to ensure successful completion of project milestones for production Go-live, initial rollout phase of the project, and Hypercare sign-off
• Communicate progress and expectations, proactive risk-management and escalation for awareness and resolution
• Support clients through go-live process and play key role in promoting solution adoption and usage
• Provide regular and adequate end user feedback to the product team

Implementation Manager – Legal

Technical Project Manager

• Coordinate internal resources and third parties/vendors for precise execution of multiple projects
• Measure performance using appropriate project management tools and techniques
• Create and maintain comprehensive technical project documentation
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Work closely with engineering and product teams to design technical solutions for new feature development
• Engage with the Data Science team to train intelligent document processing AI models tailored to specific customer requirements
• Support the Customer Success team in maintaining production environment health and stability

Senior Technical Project Manager

Analyst

• Process, segregate, review, and validate data
• Utilize the AI application to tag and validate data
• Perform document review and extract relevant information
• Prepare, compile, and organize documents for data capture
• Conduct high-volume data entry
• Establish and maintain a filing system for data management
• Respond to data retrieval requests and generate reports

Document Review Analyst

Product Manager

• Define, develop, and communicate the product vision, aligning with the product roadmap, organizational goals and customer needs.
• Own and prioritize the product backlog, ensuring it is transparent, well-organized, and reflects business and customer priorities.
• Work closely with development teams focused on data science and artificial intelligence to ensure successful implementation of product requirements.
• Act as the primary liaison between the development team and stakeholders, ensuring alignment on goals and deliverables.
• Stay updated on trends in data science, artificial intelligence, and legal technology.
• Champion the Scrum framework within the team, facilitating Scrum ceremonies, including Sprint Planning, Reviews, and Retrospectives.

Senior Product Owner

Human Resources

• Role Overview: HR Generalist to manage HR operations for US team while partnering with India HR to ensure seamless global processes
• Execute onboarding, exits, HRMS updates, and document workflows for US employees; coordinate with India HR on global process alignment
• Partner with Finance and Legal on offer letters, settlements, compliance documentation, and audit requirements
• Track and maintain compliance with US labor laws, state-specific mandates, and employment regulations; provide oversight for India compliance items (e.g., BGV, insurance, audit checklist)
• Maintain accurate records, trackers, and HR data to ensure operational hygiene and reporting accuracy
• Design and roll out people programs for US teams in close collaboration with leadership and India HR
• Lead US-specific engagement initiatives (anniversaries, birthdays, feedback nudges, recognition programs)
• Support company-wide initiatives in organizational design, competency mapping, KRAs, and performance management cycles
• Champion DEI efforts and ensure cultural consistency across regions
• Serve as the first responder for day-to-day HR queries from US employees
• Coordinate logistics and scheduling for HR-related activities, interviews, and events
• Support US hires from interview scheduling to new hire integration; ensure smooth offboarding for departing employees
• Act as a trusted advisor to US leadership, providing insights on employee sentiment, engagement, and process improvements
• Talent Processes: Manage scheduling and coordination for interviews with US candidates
• Execute onboarding plans that set new hires up for success
• Support global alignment of performance review cycles, survey rollouts, and feedback processes

Customer Success Manager

Implementation Manager – Legal

Senior Technical Project Manager

Document Review Analyst

Senior Product Owner

HR Business Partner – Operations