Manager – Professional Services

Foundant Technologies

Manager of Professional Services leading client implementation and team management at Foundant, a data-driven solutions provider for mission-driven organizations.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead a team comprised of multiple functional areas, including Project Managers, Consultants, and Data Migration Specialists in the successful delivery of software solutions and services
Manage customer engagements with the goal of optimizing adoption of Foundant products and driving customer experience satisfaction
Transform the unique possibilities of Foundant software to maximize the client’s investment
Take ownership of the successful end-to-end implementation of Foundant software solutions to new clients through effective team leadership, collaboration, and client engagement
Effectively manage an assigned portfolio of new clients through key performance indicators, active client engagement, and client health monitoring through implementation
Meet company-assigned profit and revenue targets through effective project delivery and team member utilization
Ensure implementations are delivered within scope, budget, and time constraints, and that deliverables are of the highest quality
Establish, document, measure, and quality check processes to ensure efficient and repeatable operations
Serve as a collaborative owner in confirming effective client handoffs from Sales to Professional Services and from Professional Services to Client Success and Client Support teams
Remove impediments and relentlessly improve operations and workflows for your team
Manage the business by looking 3–6+ months in advance, proactively assessing and planning team resourcing needs and implementation schedules
Collaborate with management to ensure ongoing alignment and goal achievement, communicate issues, raise visibility, and address concerns and questions in a timely manner
Collaborate with cross-departmental and cross-organizational leaders to ensure ongoing alignment across shared tools, discuss and align on goals related to process improvements or tool changes, and support effective and open lines of communication
Lead and inspire your team, ensuring all assigned team members have a solid understanding of client business objectives and the plans in place to attain those objectives
Manage a team for best-in-class delivery, implementation, and consulting skills as well as in-depth product knowledge, and provide the necessary training to excel
Own training and onboarding, performance management, and inter-team relationships
Oversee and execute day-to-day operations, supporting daily needs from team members including questions and problem-solving opportunities
Motivate, develop, and coach team members on their continued growth and professional development through regular one-on-one meetings; recognize and utilize strengths of team members and provide recognition as appropriate
Ensure appropriate staffing levels are in place with the right set of skills.

Requirements

What you’ll need

5+ years’ experience in Client Delivery, Professional Services, or related fields
2+ years of direct staff management or leadership of more than 10 team members
Experience with change management
Prior experience leading the scoping and delivery of technology services engagements, including project and engagement management
Familiarity with Customer and project management software tools such as Salesforce and Rocketlane
Familiarity with distance learning tools such as Zoom, Teams, or other LMS-type software
Ability to demonstrate a leadership style supported by clear strategies with a strong focus on results while keeping people management and collaboration at the heart of every interaction
Strong strategic thinking abilities and demonstrated success leading teams in executing established strategies
Exceptional customer satisfaction-driven approach
Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time-sensitive approach
Excellent verbal and written communication skills
Excellent time management skills to handle multiple, concurrent tasks and deadlines
Strong technical aptitude and ability to learn software programs.

Benefits

Comp & perks

Competitive salary and benefits
Tuition and lifestyle reimbursements
Bespoke mindfulness and fitness initiatives
Flexible PTO policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client DeliveryProfessional ServicesProject ManagementEngagement ManagementChange ManagementTechnology ServicesTeam LeadershipPerformance ManagementTraining and OnboardingQuality Assurance

Soft Skills

LeadershipCollaborationStrategic ThinkingCustomer SatisfactionAttention to DetailTime ManagementCoachingMotivationCommunicationProblem-Solving