Client Success Consultant – Community Foundations

Foundant Technologies

Client Success Consultant providing strategic advisory and managing client relationships at Foundant. Focusing on client engagement, education, and growth in a remote-first environment.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Establish yourself as a trusted, strategic advisor to clients
Manage and nurture a portfolio of clients, guiding them through the full customer journey
Proactively monitor and improve client health, leveraging tools like Gainsight
Design, deliver, and support scalable client engagement and education
Serve as the voice of the customer internally, collaborating with Product, Support, Sales, Marketing, and Leadership
Support client growth and continuity, building relationships with new administrators
Drive cross-functional collaboration, coordinating with internal teams

Requirements

What you’ll need

At least 2 years' experience in philanthropy, preferably in Community Foundations
Minimum of two years of direct experience in client delivery in an IT services company and/or related industry
Strong technical aptitude and ability to learn software programs and analyze data
Must be legally eligible to work in the United States
Ability to travel occasionally (approximately 20%)
Ability to identify and adjust training to different learning styles of clients

Benefits

Comp & perks

Competitive salary and benefits
Tuition reimbursement
Lifestyle reimbursements
Mindfulness and fitness initiatives
Flexible PTO policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisclient deliverysoftware programs

Soft Skills

strategic advisorclient relationship managementcross-functional collaborationadaptabilitycommunication