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Client Success Consultant – Grants and Scholarships
Foundant TechnologiesClient Success Consultant at Foundant managing grants and scholarships for nonprofit clients. Driving client engagement and ensuring the effective use of Foundant's software solutions.
About the role
Key responsibilities & impact- Establish yourself as a trusted, strategic advisor to clients
- Manage and nurture a portfolio of clients, guiding them through the full customer journey
- Proactively monitor and improve client health using tools like Gainsight
- Design, deliver, and support scalable client engagement and education
- Serve as the voice of the customer internally, collaborating with various departments
- Support client growth and continuity, building relationships with new administrators
- Drive cross-functional collaboration coordinating with internal teams
- Maintain deep expertise in Foundant products and best practices
Requirements
What you’ll need- At least 2 years' experience in philanthropy
- Minimum of two years of direct experience in client delivery in an IT services company and/or related industry
- Two or more years of experience in either Grant lifecycle management or Scholarship lifecycle management for nonprofit organizations and/or community foundations
- Experience in educating and guiding clients through the above business areas
- Ability to identify and adjust training to different learning styles of clients
- Strong technical aptitude and ability to learn software programs and analyze data
- Ability to travel occasionally (approximately 20%)
- Must be legally eligible to work in the United States
Benefits
Comp & perks- Competitive salary
- Tuition and lifestyle reimbursements
- Bespoke mindfulness and fitness initiatives
- Flexible PTO policy
- Professional and personal development opportunities
- Employee recognition program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client deliverygrant lifecycle managementscholarship lifecycle managementdata analysissoftware program learning
Soft Skills
strategic advisorclient relationship managementcross-functional collaborationclient educationadaptability to learning styles