Foundant Technologies

Technical Account Manager

Foundant Technologies

full-time

Posted on:

Location Type: Remote

Location: Montana • United States

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About the role

  • Act as a trusted technical advisor to assigned enterprise accounts, developing a comprehensive understanding of their business objectives, technical architecture, and implementation roadmap.
  • Anticipate potential challenges by monitoring system health, analyzing usage patterns, and conducting regular technical reviews.
  • Lead troubleshooting efforts for sophisticated implementation issues.
  • Provide architectural guidance and technical recommendations during critical phases of client implementations.
  • Elevate the technical capabilities of client teams through tailored training, documentation, and hands-on guidance.
  • Serve as the voice of the customer internally, synthesizing technical feedback and feature requests from your accounts.

Requirements

  • 5+ years of experience in technical support, solutions architecture, or technical account management roles
  • Strong hands-on experience with low-code/no-code development platforms
  • Demonstrated ability to understand and troubleshoot complex technical architectures, including APIs, integrations, databases, and authentication systems.
  • Experience supporting enterprise software implementations with multiple stakeholders and dependencies.
  • Excellent problem-solving skills with the ability to analyze logs, diagnose system behavior, and identify root causes.
  • Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
  • Proven track record of building trusted relationships with enterprise clients.
Benefits
  • Competitive salary and benefits
  • tuition, and lifestyle reimbursements
  • bespoke mindfulness and fitness initiatives
  • Flexible PTO policy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportsolutions architecturetechnical account managementlow-code developmentno-code developmentAPIsintegrationsdatabasesauthentication systemsproblem-solving
Soft Skills
communicationrelationship buildinganalytical skillstroubleshootingtrainingdocumentationclient advocacytechnical guidancecollaborationadaptability