Project Manager
Foundant Technologies
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as a pivotal leadership role focused on executing client implementations and fostering strong relationships
- Oversee and prioritize tasks for the client services team, with a focus on clients adopting Foundant's CommunitySuite product
- Manage client onboarding projects in collaboration with various Client Delivery roles
- Build and maintain relationships with key client stakeholders to ensure their goals are met while delivering exceptional customer satisfaction
- Adapt engagement depth and project management approach based on varying project sizes and client needs
- Lead by example and act as a servant leader
- Engage in pre-sales processes to support and manage client onboarding expectations and commitments
- Facilitate a smooth client transition from the Sales Team, ensuring continuity of strong relationships and thorough knowledge transfer from Sales to Client Services
- Cultivate strong and productive relationships with key client contacts, internal team members, and potentially third-party resources where applicable
- Develop, maintain, and update project management documents and systems to support efficient implementation progress
- Build plans with clear milestones, communicate team roles and responsibilities, and hold customers and internal partners accountable to achieving those objectives
- Coordinate requirements gathering efforts, consulting with Product Management, Implementation Team members, and clients
- Maintain active engagement throughout projects, fostering team commitment to results while addressing concerns and facilitating issue resolution to reduce escalations
- Advocate for process improvements and actionable plans to enhance client satisfaction, optimizing internal and external experiences
- Monitor client progress and sentiment, leveraging Foundant systems to document accurately and in a timely manner
- Acquire foundational knowledge of Foundant product offerings to address client inquiries and provide resolutions independently
- Perform other duties as assigned
Requirements
- BA in relevant professional field
- Two or more years of experience in project management, preferably in an information technology company
- Keen attention to detail for accuracy to deliver on internal and external customer requirements with a time-sensitive approach
- Exceptional customer satisfaction driven approach
- Strong technical aptitude and ability to learn software programs
- Patience, empathy, and integrity, approaching each situation with a fresh outlook and the client’s and team’s success in mind
- A team player who builds internal alignment and agreement to reach deliverables
- Ability to identify client needs and challenges to help deliver successful outcomes on projects
- Change management experience to ensure the successful rollout of internal team changes
- Excellent time management skills to handle multiple, concurrent tasks and deadlines
- Excellent written and verbal communication skills
- Motivated, enthusiastic self-starter, with the ability to complete tasks with minimal supervision
- Familiarity with software systems: Confluence and Jira; Teams, Salesforce, Zendesk, and MS Office products.
- Ability to travel occasionally (approx. 5-10%)
Benefits
- Competitive salary and benefits, including tuition, and lifestyle reimbursements
- Bespoke mindfulness and fitness initiatives
- Flexible PTO policy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementchange managementcustomer satisfactionrequirements gatheringclient onboardingrelationship managementprocess improvementtechnical aptitudeattention to detailtime management
Soft Skills
leadershipservant leadershipteam playerpatienceempathyintegritycommunicationmotivationenthusiasmproblem-solving