Found

Creative Operations & Design Manager

Found

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own the end-to-end creative intake and prioritization process across all marketing requests
  • Build and maintain trafficking workflows to coordinate deliverables across agencies and freelancers
  • Establish clear briefing standards, timelines, and feedback loops to reduce revision cycles
  • Track creative project status and proactively surface blockers to marketing leadership
  • Develop and iterate on systems that improve team-wide visibility into creative pipeline
  • Provide rapid-turn design execution across channel needs
  • Produce high-quality assets including social graphics, email templates, and landing page visuals
  • Comfortable leveraging AI tools to accelerate and scale creative production
  • Maintain and evolve a scalable asset library and design template system for internal use
  • Improve testing velocity by reducing reliance on external creative turnaround for iterative content
  • Serve as a brand guardian, reviewing assets across teams to ensure visual and tonal alignment and compliance
  • Maintain and update brand guidelines documentation as the visual identity evolves
  • Audit creative output across agencies and freelancers, providing actionable feedback to close gaps
  • Partner with marketing leadership to codify standards for new channels and formats
  • Manage day-to-day relationships with agencies and freelance designers
  • Oversee onboarding, scoping, and performance tracking for external creative partners
  • Ensure external partners are briefed efficiently and delivering against timelines and quality standards
  • Identify opportunities to reduce external dependency over time by building internal capability

Requirements

  • 5+ years of experience in creative operations, in-house design, or a hybrid marketing/design role
  • Strong hands-on design skills with proficiency in Figma, Canva, Adobe Creative Suite, or equivalent tools
  • Demonstrated experience managing creative workflows across internal teams and external vendors
  • Ability to produce polished, on-brand assets across digital formats quickly and independently
  • Strong project management instincts with experience tracking multiple concurrent workstreams
  • Exceptional attention to detail and commitment to brand consistency across touchpoints
  • Clear communicator who can give and receive creative feedback constructively.
  • Experience in healthcare, consumer tech, or another regulated industry (preferred)
  • Familiarity with project management tools (Notion or similar) (preferred)
  • Experience scaling creative operations in a high-growth environment (preferred)
  • Understanding of performance marketing principles and how creative connects to testing strategy (preferred)
  • Self-starter comfortable building systems from scratch and improving processes over time (preferred)
  • Genuine interest in how technology can make quality healthcare more accessible (preferred)
Benefits
  • Equal Opportunity Employer
  • Diversity celebration
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
creative operationsdesign skillsproject managementcreative workflowsasset productionbrand consistencyperformance marketingiterative contentcreative feedbackscalable systems
Soft Skills
attention to detailclear communicationself-starterproblem-solvingcollaborationleadershiporganizational skillsadaptabilitytime managementconstructive feedback