Social Care Network Housing Performance Manager

Forward Leading Independent Provider Association (FLIPA)

Housing Performance Manager overseeing all housing-related service domains under NYS 1115 Social Care Demonstration Waiver. Leading operational workflows, compliance, and training for housing services providers.

Posted 6/25/2026full-timeRochester • New York • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the subject‑matter expert on all housing services under the NYS 1115 Social Care Demonstration Waiver.
Operationalize housing-related program requirements, workflows, performance standards, and documentation expectations.
Ensure Housing Service alignment with NYS DOH, CMS, and Lead Entity housing policies and requirements.
Monitor policy updates and translate them into actionable procedures.
Provide technical assistance, coaching, and troubleshooting to external Housing Service Providers
Support onboarding and operational readiness of Housing Service Providers.
Conduct provider touchpoints and offer problem‑solving support.
Participate in quality assurance and continuous improvement.
Partner with the Training Lead to co‑design housing‑related curriculum and job aids.
Deliver training to contracted partners and internal staff.
Identify gaps and guide targeted training to enhance quality and capacity.
Review operational, encounter, quality, and outcome data.
Collaborate with analytics teams to evaluate housing services performance
Support corrective action planning when performance issues arise.
Coordinate with Care Navigation, Network Management, Compliance, IT, and Quality teams
Support complex housing cases requiring higher‑level coordination.
Perform additional related responsibilities as needed to support the goals of the Social Care Network initiative.

Requirements

What you’ll need

Bachelor's degree in relevant field, or equivalent experience required
2+ years direct care service delivery with Medicaid or similar populations
5+ years housing services, supportive housing, tenancy supports, or Social Determinants of Health (SDoH) experience
Strong knowledge of NYS housing systems and Medicaid-related housing services
Experience providing technical assistance or program support to providers.
Experience training or facilitating learning for adult learners
Familiarity with HIPAA, data security and privacy, and IT compliance

Benefits

Comp & perks

Paid Time Off
Health & Dental & Vision benefits
Parental Leave
Company‑paid Life Insurance
Paid Holidays
401(k) with 3% match
Mileage reimbursement for travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program requirementsworkflowsperformance standardsdocumentationdata evaluationcorrective action planningtechnical assistancetraining facilitationquality assurancecontinuous improvement

Soft Skills

problem-solvingcoachingcollaborationcommunicationorganizational skillstraining designgap identificationsupport coordinationadaptabilityleadership