Senior Manager, IT

Forward Financing

Senior IT Manager leading IT operations and mentoring technical teams at a financial technology company. Responsible for IT systems implementation, maintenance, and project management in Boston area.

Posted 6/18/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSenior💰 $145,000 - $175,000 per yearWebsite

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Hard Skills

system administrationscriptingautomationIT project managementIT budget managementhardware lifecycle managementIT service managementendpoint managementcybersecurityvendor management

Soft Skills

leadershipmentoringcommunicationvision articulationaccountabilityprocess managementnegotiationcollaborationcustomer communication strategyscalability

Tools & Technologies

Google WorkspacesMacOSWindowsChromeOStelephony systemsPBX systemsMDM providersnetworking technologyteleconferencing systemsAV technology

Certifications & Qualifications

Bachelor's degree

Industry Keywords

IT operationsIT systemscompliance requirementscustomer communicationszero-touch deploymentIT support servicesglobal stakeholdersbusiness information systemslarge-scale IT projectscybersecurity requirements

Tech Stack

Tools & technologies

Cyber SecurityITSMMacOS

About the role

Key responsibilities & impact

Be responsible for maintaining, upgrading, and building the IT systems and devices that power Forward’s business.
Lead and manage day-to-day IT operations, including support services and system administrators
Create, run, and manage operational processes to allow the IT team to scale
Formulate, articulate, and socialize a strong vision for growth of the IT function
Own IT information systems including Google Workspaces
Assist team in managing MacOS, ChromeOS, and Windows endpoints
Supervise and mentor direct reports
Define operational metrics for your teams and hold individuals accountable to those goals
Lead large-scale IT projects and hold direct reports responsible for project delivery
Create and implement a unified customer communications strategy, including SMS, call center, email
Manage onboarding and offboarding, including rolling out zero-touch laptop deployments
Negotiate vendor contracts and renewals. Own key vendor relationships.
Continuously improve the technology in our 3 offices, including networking, teleconferencing, card access, cameras
Handle AV for large company events
Create and maintain key partnerships with global stakeholders
Expand support to a 12x5 model
Consolidate management of business information systems from non-technical departments
Ensure that cybersecurity requirements are implemented across systems and devices to protect company assets and meet compliance requirements
Travel internationally twice a year

Requirements

What you’ll need

Bachelor's degree
At least 5 years of experience working in IT
At least 2 years of experience managing a technical team
Successful completion of at least one major IT project
Strong experience in system administration
Basic scripting and automation ability
Experience managing IT budgets and hardware lifecycles
Strong understanding of modern IT service management practices
3 years of experience managing MacOS, Windows, (ChromeOS a plus)
Advanced knowledge in the following systems:
Google Workspaces
A hosted telephony provider or PBX system
An MDM provider for managing Mac, Windows endpoints

Benefits

Comp & perks

medical
dental
vision
commuter benefits
flexible time-off policy
paid parental leave
401k match for US employees
wellness reimbursement
volunteering days
annual professional development budget
charitable donation match