Junior IT Administrator

Fortreum

Junior IT Administrator focusing on supporting IT systems and user access at Fortreum. Involves troubleshooting, user support, and collaboration with IT teams.

Posted 5/4/2026full-timeLeesburg • Virginia • 🇺🇸 United StatesJunior💰 $65,000 - $75,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Perform basic hardware and software installations, configurations, and updates of Fortreum workstations and systems.
Set up, manage, and support user access to M365 services.
Assist in managing user endpoints including both Windows and Mac workstations.
Support the monitoring and basic troubleshooting of cloud services like Microsoft Intune and Office 365 under supervision.
Use JIRA for tracking and prioritizing IT support requests (helpdesk queue and task prioritization).
Provide customer service by responding to and resolving IT-related queries from employees and clients (supporting our XRAMP Platform).
Work collaboratively with the IT team to ensure service continuity.
Contribute and develop technical documentation as needed.
Follow and help enforce basic security protocols to protect data and IT infrastructure.

Requirements

What you’ll need

Associate's degree or equivalent in Computer Science, Information Technology, or related field; or equivalent work experience.
Some experience or internship in an IT support role.
Knowledge of Microsoft Office 365 administration.
Familiarity with Microsoft Endpoint Management tools like Intune and workstation management.
Basic proficiency in JIRA or similar issue management systems.
Understanding of basic service management principles.
Good problem-solving skills.
Effective communication skills, both verbal and written.
Team player mindset.
Ability to juggle multiple tasks with supervision and can work autonomously to complete tasks.
Willingness to learn and grow within the role.

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
401K plan with a 4% match
company paid short-term disability
company paid long-term disability
company paid AD&D and life insurance
flex time off
annual bonuses
training stipends
certification reimbursements
access to over 30,000 free online training courses
personal cell phone allowance
new hire and annual home office stipend
spot awards
eleven paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

hardware installationsoftware installationconfigurationtroubleshootingMicrosoft Office 365 administrationMicrosoft Endpoint ManagementWindows workstation managementMac workstation managementservice management principlestechnical documentation

Soft Skills

problem-solvingeffective communicationteam playermultitaskingautonomycustomer servicecollaborationwillingness to learnsupporting queriesservice continuity

Certifications

Associate's degree in Computer ScienceAssociate's degree in Information Technology