Fortreum

Customer Success Manager

• own the retention and expansion of an assigned portfolio of accounts
• build and lead the Customer Success team
• own the renewals and expansion quota across your book
• be directly accountable for NRR performance
• own renewal cycles end-to-end: forecasting, negotiation & close
• identify and develop expansion opportunities across service lines
• run structured QBRs with clients
• build and maintain account health scorecards
• partner with Sales and Delivery to align on client outcomes
• manage renewal and expansion pipeline in Salesforce

Customer Success Director