Customer Success Director
Fortreum
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $115,000 - $140,000 per year
Job Level
About the role
- own the retention and expansion of an assigned portfolio of accounts
- build and lead the Customer Success team
- own the renewals and expansion quota across your book
- be directly accountable for NRR performance
- own renewal cycles end-to-end: forecasting, negotiation & close
- identify and develop expansion opportunities across service lines
- run structured QBRs with clients
- build and maintain account health scorecards
- partner with Sales and Delivery to align on client outcomes
- manage renewal and expansion pipeline in Salesforce
Requirements
- 6+ years in customer success, account management, or client services — at least 2 years in a leadership or team lead capacity
- Demonstrated track record owning NRR or renewal quota in a B2B professional services
- Fluency with board-level CS metrics: NRR, GRR, LTV:CAC, churn rate, expansion ARR
- Experience managing a team of CSMs or account managers with individual performance ownership
- Strong Salesforce skills — pipeline hygiene, forecasting, dashboards
- Ability to run executive-level client conversations and QBRs independently
- Comfort operating in a compliance-adjacent or technical services environment.
Benefits
- medical insurance
- dental insurance
- vision insurance
- company paid short-term disability
- company paid long-term disability
- company paid AD&D and life insurance
- flex time off
- annual bonuses
- training stipends
- certification reimbursements
- access to over 30,000 free online training courses
- personal cell phone allowance
- new hire and annual home office stipend
- spot awards
- eleven paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successaccount managementclient servicesNRR performancerenewal quotaforecastingnegotiationexpansion opportunitiesQBRspipeline management
Soft Skills
leadershipteam managementcommunicationclient relationship managementstrategic thinkingproblem-solvingnegotiation skillsaccountabilitycollaborationindependence