Medical Contact Center Associate I

Fortrea

Fortrea medical contact center associate processing adverse drug reactions, product complaints, and medical queries remotely. Executing pharmacovigilance data management, documentation, follow-up, and quality-control activities.

Posted 8/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in drug safety data management, including processing Adverse Drug Reactions and regulatory submissions. Proficient in analyzing medical information and ensuring compliance with pharmacovigilance practices and ICH GCP guidelines.

Highest-signal resume keywords

Adverse Drug Reaction ProcessingSafety Database ManagementRegulatory SubmissionsPharmacovigilance PracticesMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Safety ExperienceAE/SAE Report ProcessingNarrative GenerationData ReconciliationQuality ControlMedical Information Analysis

Soft Skills

Written CommunicationVerbal CommunicationAttention to DetailIndependent Work

Industry Keywords

Regulatory RequirementsICH GCP GuidelinesPharmacyLife ScienceMedical Science

Tech Stack

Tools & technologies

Google Cloud Platform

About the role

Key responsibilities & impact

Respond to medical information queries, product quality complaints, and general queries by telephone, email, fax, and other channels
Receive, record, and report Adverse Drug Reactions within regulatory and internal WI/SOP timelines
Execute drug safety data management processes, including call intake, call dialogue documentation, peer review, and case follow-up
Track information and metrics, perform ongoing quality control of defined process steps, support training, and reconcile data from multiple sources
Assume responsibility for the quality of processed data
Perform other duties as needed or assigned

Requirements

What you’ll need

Bachelor’s or Master’s in Pharmacy, Life Science, Medical Science, or a related area plus 1–2 years of safety experience
BS/BA plus 1–2 years of safety experience
MA/MS/PharmD plus 1–2 years of safety experience
Associate degree plus 3–4 years of relevant experience, or 2 years of safety experience
Non-degree plus 4–5 years of relevant experience, or 2 years of safety experience
Relevant and equivalent experience may be considered in lieu of educational requirements
Safety experience processing AE/SAE reports, generating narratives and queries, working within safety databases, and handling regulatory submissions
Good written and verbal communication skills
Ability to manage inbound and outbound calls
Ability to analyze and synthesize medical information
Understanding of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines
Technical proficiency with Microsoft Office Suite
High accuracy and attention to detail
Ability to work independently with moderate supervision
Applicants must be legally entitled to work in the US without employer-sponsored work permits
Availability between 8 a.m. and 8 p.m. required
Regular and consistent attendance
Varied hours may be required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability (STD)
Long-term disability (LTD)
401(K)
Paid time off (PTO) or flexible time off (FTO)