IT Service Design Manager
Fortrea
full-time
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Collaborates with the business and IT peers to understand strategy and needs
- Develops and drives a services/support design to meet demand
- Reviews and compares offerings with current and future needs, identifying gaps
- Prioritizes initiatives based on business need, cost, and impact
- Provides cost, feasibility and impact/benefit analysis to support decisions
- Engages BU leaders regarding requirements to deliver on strategies
- Ensures end to end implementation of service
- Partners with internal cross-functional teams for service delivery
Requirements
- Bachelor’s degree in information technology, computer science, or related fields
- ITIL (Foundation, Practitioner, Service Manager) Certification v3 (v4 preferred)
- 5+ years of experience in IT service design
- Strong grasp of ITSM ITIL principles and methodologies (v3 and v4)
- Proven track record of successful delivery within a managed service provider operating model
- Proficient in the use of IT service management tools such as Service Now
- Experience in project management and knowledge of agile methodologies
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT service designIT service managementcost analysisfeasibility analysisimpact analysisproject managementagile methodologies
Soft Skills
collaborationprioritizationcommunicationstrategic thinkingcross-functional teamwork
Certifications
Bachelor's degree in information technologyBachelor's degree in computer scienceITIL Foundation CertificationITIL Practitioner CertificationITIL Service Manager Certification