Forto

Senior Sales Support Executive

Forto

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • Germany

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Job Level

Senior

About the role

  • Own end-to-end customer onboarding and lifecycle management
  • Act as a trusted advisor to Sales on platform functionalities
  • Support Sales with pricing and quotation management
  • Manage customer support topics including system-related inquiries
  • Lead and support client integration projects
  • Drive cross-functional process improvements
  • Support new joiner mentoring and Sales enablement
  • Ensure CRM data quality and governance

Requirements

  • 3+ years’ experience in Customer Success, Operations, or Enablement, ideally in freight forwarding, supply chain, or digital platforms
  • Experience in a start-up or scale-up environment is a plus
  • Familiarity with Microsoft Excel, PowerPoint, Word or Google Workspace
  • Basic knowledge of CRM tools, preferably Salesforce
  • Proven ability to work independently and manage complex, cross-functional tasks
  • Experience with customer integrations and platform enablement
  • Able to work under pressure while maintaining structure, clarity, and attention to detail
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer onboardinglifecycle managementpricing managementquotation managementcustomer supportclient integrationprocess improvementsCRM data qualityCRM governanceplatform enablement
Soft Skills
trusted advisorindependent workcross-functional task managementmentoringSales enablementattention to detailability to work under pressurestructureclarity