Technical Support Engineer

FORTNA

Technical Support Engineer at FORTNA providing remote enterprise-level support for automated material handling systems. Troubleshooting and diagnosing complex issues in logistics and fulfillment operations.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $76,100 - $114,200 per yearWebsite

About the role

Key responsibilities & impact

Provide remote technical support for automated material handling, logistics, and fulfillment systems
Troubleshoot customer issues involving PLCs, SCADA systems, electrical controls, software applications, and mechanical equipment
Analyze, diagnose, and resolve production-critical issues in a timely and effective manner
Guide customers, field technicians, vendors, and internal teams through troubleshooting and recovery efforts
Utilize electrical schematics, PLC code, SCADA platforms, technical documentation, and system drawings to identify root causes and corrective actions
Perform or oversee system modifications to improve performance, reliability, and uptime
Manage support cases from initial issue identification through final resolution, ensuring consistent communication and progress updates throughout the lifecycle of the issue
Coordinate across internal teams and external partners to drive complex technical issues to completion
Maintain a high level of professionalism while supporting customers during high-pressure operational events
Work independently and effectively in a remote environment with minimal supervision
Participate in a rotating weekend on-call schedule as an escalation resource

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Engineering, Engineering Technology, Automation, Mechatronics, or a related field preferred
5+ years of experience supporting material handling, logistics, distribution, fulfillment, or industrial automation systems
5+ years of hands-on experience with electrical controls, PLCs, automation systems, software, and/or mechanical troubleshooting
Strong background in industrial automation and controls support required
Experience supporting live production or operational systems strongly preferred
Previous experience in commissioning, controls engineering, field service, technical support, or a related automation-focused role preferred

Benefits

Comp & perks

Remote technical support for automated material handling, logistics, and fulfillment systems
Weekend on-call support rotation required
Continuous learning opportunities
Commitment to workplace culture that thrives on collaboration and celebrates diversity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PLCSCADAelectrical controlssoftware applicationsmechanical troubleshootingsystem modificationstechnical documentationroot cause analysisautomation systemsindustrial automation

Soft Skills

troubleshootingcommunicationproblem-solvingprofessionalismindependenceteam coordinationcustomer supporttime managementhigh-pressure performanceescalation management

Certifications

Associate’s degreeBachelor’s degreeEngineering TechnologyAutomationMechatronics