Incident Manager

FORTNA

Incident Manager coordinating real-time response to high-impact incidents across automated warehouse environments. Collaborating with engineering teams and stakeholders for rapid service restoration.

Posted 5/28/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSenior💰 $87,600 - $131,300 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Act as the single point of coordination for Priority 1 incidents and select Priority 2 incidents affecting customer operations.
Lead incident bridge calls, facilitate troubleshooting efforts, and escalate issues appropriately across teams from activation to resolution.
Ensure accurate documentation of incident details and actions taken throughout the incident lifecycle.
Mobilize and coordinate multi-disciplinary teams (Controls, Software, Infrastructure, and third parties).
Engage executive stakeholders with timely, structured updates.

Requirements

What you’ll need

5+ years of experience in incident or service management within automated, technical, or industrial environments.
Strong knowledge of one or more of the following: PLCs, SCADA, WES/WMS, controls systems, industrial networks.
Familiarity with Salesforce, ServiceNow, Jira Service Desk, or similar ticketing platforms.
Excellent verbal and written communication skills — especially during high-pressure situations.
Ability to lead cross-functional teams without direct authority.

Benefits

Comp & perks

Work from anywhere in the world
Flexible schedule
Health benefits
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementservice managementPLCsSCADAWESWMScontrols systemsindustrial networks

Soft Skills

communicationleadershipcoordinationtroubleshootingescalationdocumentation