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Associate Provider Development Manager
FortiveAssociate Provider Development Manager supporting ServiceChannel’s facility-management provider network in Mexico. Managing provider relationships, KPIs, marketplace programs, and network-growth initiatives.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong relationship-building skills with service providers and partners while effectively analyzing provider performance and network growth. Proficient in utilizing ServiceChannel processes and tools to support operational effectiveness and enhance provider engagement.
Highest-signal resume keywords
Provider Development ProcessesData Analysis and ReportingFacilities Management ExperienceExcel ProficiencyRelationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisPerformance ReviewKPI CollectionProcess ImprovementOperational EffectivenessProvider EngagementNetwork GrowthServiceChannel ProcessesMarket Trend MonitoringProvider Communication
Soft Skills
Attention to DetailOrganizational SkillsProfessional CommunicationCollaborationPositive Attitude
Tools & Technologies
ServiceChannelExcel
Industry Keywords
Facilities ManagementProcurementAccount ManagementOperationsService Providers
About the role
Key responsibilities & impact- Support Provider Development Managers in cultivating and maintaining relationships with key service providers and business partners.
- Assist with provider engagement activities and established processes supporting service quality, provider participation, and network growth.
- Support collection, organization, and review of provider KPIs and performance information, escalating trends or concerns.
- Build knowledge of ServiceChannel Marketplace programs and provider network processes.
- Participate in provider conversations and meetings to understand provider needs, challenges, and opportunities.
- Maintain accurate and up-to-date provider profiles in ServiceChannel.
- Identify process improvement opportunities and bring recommendations to the team.
- Monitor marketplace trends and communicate observations to the Provider Development team.
- Support value proposition development, provider communications, marketing initiatives, and growth-related activities.
- Participate in departmental initiatives and support new guidelines, processes, or programs.
- Assist with data analysis and reporting projects related to provider performance, network growth, and operational effectiveness.
- Support client-facing teams by gathering provider information, researching network needs, and addressing provider-related questions.
- Learn and apply ServiceChannel processes, tools, and best practices while taking on additional responsibilities.
- Escalate complex provider, client, or operational issues and assist with resolution as directed.
Requirements
What you’ll need- 3+ years of experience in facilities management, procurement, account management, operations or a related field preferred.
- Interest in developing relationships with service providers and learning the Facility Management industry.
- Strong willingness and ability to learn from team members and collaborate across functions.
- Ability to communicate professionally and build positive relationships with internal and external partners.
- Strong attention to detail and ability to accurately complete assigned tasks and maintain information.
- Ability to learn new processes, systems, and software applications quickly.
- Comfortable asking questions, seeking guidance, and incorporating feedback.
- Strong organizational skills and ability to prioritize multiple assignments.
- Positive, professional attitude with a commitment to providing a strong experience for ServiceChannel providers and partners.
- Ability to work independently while knowing when to seek direction or escalate an issue.
- Basic to intermediate proficiency in Excel and willingness to develop analytical skills.
- Ability to work effectively in a remote environment with strong attendance, organization, and time-management skills.
- Ability to understand and apply Provider Development processes and best practices.
- Ability to effectively communicate with providers and internal stakeholders.
- Ability to independently execute established processes and assigned responsibilities.
- Ability to recognize opportunities, ask thoughtful questions, and bring recommendations forward.
- Ability to analyze information and communicate relevant insights to the team.
- Demonstrated increasing confidence and independence in provider interactions.
- Ability to take on progressively more complex projects and responsibilities.
- Ability to build the skills and business knowledge necessary for advancement within Provider Development.
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- LTD insurance
- HSA
- 401(k) retirement plan
- Equal opportunity employer
- Reasonable accommodations for applicants with disabilities