FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in knowledge management and information architecture, particularly within HR content strategy, ensuring compliance and alignment with organizational policies. Proficient in leveraging ServiceNow and SharePoint for effective content governance and employee self-service solutions.
Highest-signal resume keywords
Knowledge ManagementServiceNow Knowledge Base ManagementContent GovernanceHR Content StrategyStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Information ArchitectureContent Lifecycle ManagementTaxonomy DevelopmentAnalyticsChange ManagementContent Quality MetricsEmployee ExperienceHR OperationsCase ManagementDigital Workplace
Soft Skills
Analytical SkillsPlain-Language CommunicationInfluencing SkillsCross-Functional LeadershipTraining and Guidance
Tools & Technologies
ServiceNowSharePointChatbotAI ToolsEmployee Portals
Industry Keywords
HR TechnologyEmployee Lifecycle ProcessesCompliance RequirementsBenefitsTalent Acquisition
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Design and maintain the HR knowledge architecture across ServiceNow, SharePoint, portals, and other content repositories, including taxonomy, metadata, article templates, and content standards
- Establish content governance covering intake, review, approval, publishing, version control, retirement, ownership, and review cycles
- Lead COE and OpCo governance forums to keep HR content current, accurate, compliant, and aligned to local, regional, and OpCo policy variations
- Partner with HR Technology, ServiceNow platform owners, Internal Communications, COEs, and OpCos to create a persona-relevant employee information strategy
- Use ServiceNow analytics, SharePoint usage, search, chatbot, case trends, employee feedback, and content quality metrics to identify gaps and improve self-service adoption
- Lead content inventory, cleanup, harmonization, migration, and ongoing maintenance across HR repositories
- Ensure knowledge content is structured and connected for AI tools, search experiences, chatbots, portals, and employee-facing channels
- Enable HR content owners and SMEs through training, writing standards, templates, office hours, and practical guidance
- Define and report success measures including content freshness, search success, case deflection, article quality, adoption, employee satisfaction, and reduced repeat inquiries
Requirements
What you’ll need- Experience in knowledge management, information architecture, and HR content strategy in a complex, matrixed environment
- Hands-on experience managing, implementing, or optimizing a ServiceNow knowledge base, including taxonomy, workflows, ownership models, user criteria, metadata, analytics, and content lifecycle management
- Experience governing HR content across SharePoint, portals, ServiceNow, and other repositories for employee self-service, search, chatbot, and AI-enabled experiences
- Working knowledge of HR domains including benefits, compensation, employee relations, talent acquisition, payroll, policy, manager support, and employee lifecycle processes
- Technical fluency with platform, portal, SharePoint, search, chatbot, AI, reporting, digital workplace, and HR technology teams
- Ability to lead cross-functional workstreams, influence senior stakeholders, drive adoption, and hold partners accountable without direct authority
- Strong analytical, change management, stakeholder engagement, and plain-language communication skills
- Bachelor’s degree in Human Resources, Business, Communications, Information Management, Knowledge Management, or related field; equivalent experience considered
- 7+ years of experience in HR operations, HR shared services, knowledge management, employee experience, HR technology, internal communications, or related function
- 3+ years leading knowledge management, content governance, HR service delivery, or employee self-service initiatives in a complex organization
- Experience with ServiceNow HR Service Delivery, employee portals, knowledge bases, case management, or related HR service platforms strongly preferred
- Experience working across global or multi-business-unit environments with regional policy variation, compliance requirements, and diverse employee personas
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fortive Website LinkedIn All Job Openings 10,000+ employees Founded 2016 🏥 Healthcare 🏭 Manufacturing 📦 Logistics 💰 Post-IPO Equity on 2020-03 Healthcare
- Manufacturing
- Logistics Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact. Knowledge & Content Strategy Manager Job not on LinkedIn 🔥 1 minute ago 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead 🧐 Strategy Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Design and maintain the HR knowledge architecture across ServiceNow, SharePoint, portals, and other content repositories, including taxonomy, metadata, article templates, and content standards
- Establish content governance covering intake, review, approval, publishing, version control, retirement, ownership, and review cycles
- Lead COE and OpCo governance forums to keep HR content current, accurate, compliant, and aligned to local, regional, and OpCo policy variations
- Partner with HR Technology, ServiceNow platform owners, Internal Communications, COEs, and OpCos to create a persona-relevant employee information strategy
- Use ServiceNow analytics, SharePoint usage, search, chatbot, case trends, employee feedback, and content quality metrics to identify gaps and improve self-service adoption
- Lead content inventory, cleanup, harmonization, migration, and ongoing maintenance across HR repositories
- Ensure knowledge content is structured and connected for AI tools, search experiences, chatbots, portals, and employee-facing channels
- Enable HR content owners and SMEs through training, writing standards, templates, office hours, and practical guidance
- Define and report success measures including content freshness, search success, case deflection, article quality, adoption, employee satisfaction, and reduced repeat inquiries 🎯 Requirements
- Experience in knowledge management, information architecture, and HR content strategy in a complex, matrixed environment
- Hands-on experience managing, implementing, or optimizing a ServiceNow knowledge base, including taxonomy, workflows, ownership models, user criteria, metadata, analytics, and content lifecycle management
- Experience governing HR content across SharePoint, portals, ServiceNow, and other repositories for employee self-service, search, chatbot, and AI-enabled experiences
- Working knowledge of HR domains including benefits, compensation, employee relations, talent acquisition, payroll, policy, manager support, and employee lifecycle processes
- Technical fluency with platform, portal, SharePoint, search, chatbot, AI, reporting, digital workplace, and HR technology teams
- Ability to lead cross-functional workstreams, influence senior stakeholders, drive adoption, and hold partners accountable without direct authority
- Strong analytical, change management, stakeholder engagement, and plain-language communication skills
- Bachelor’s degree in Human Resources, Business, Communications, Information Management, Knowledge Management, or related field; equivalent experience considered
- 7+ years of experience in HR operations, HR shared services, knowledge management, employee experience, HR technology, internal communications, or related function
- 3+ years leading knowledge management, content governance, HR service delivery, or employee self-service initiatives in a complex organization
- Experience with ServiceNow HR Service Delivery, employee portals, knowledge bases, case management, or related HR service platforms strongly preferred
- Experience working across global or multi-business-unit environments with regional policy variation, compliance requirements, and diverse employee personas Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Advisor – Strategic Advisory, Insurance/Reinsurance 🕒 September 29, 2025 ConsonantOne 1 - 10 💼 Consulting 🏥 Healthcare 📣 Marketing Website LinkedIn All Job Openings Senior Advisor in a leading reinsurance firm analyzing financial performance and supporting client strategies. A role combining financial analysis and consulting in the insurance sector. 🏢🏡 Bengaluru – Hybrid ⏰ Full Time 🟠 Senior 🧐 Strategy View More Strategy Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs