Field Service Engineer

Fortive

Field Service Engineer maintaining and repairing ASP sterilization systems for hospitals and surgery centers. Troubleshooting equipment, managing territory service, inventory, installations, and emergency support.

Posted 8/5/2026full-timeCharleston • South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and technical service within the medical device industry, with a strong focus on compliance, documentation, and customer satisfaction. Proficient in managing installations, maintenance, and troubleshooting of ASP systems while adhering to safety protocols.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support ExpertiseInstallation and Maintenance of ASP SystemsKnowledge of Service Management SystemsInventory Management Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

InstallationTroubleshootingPreventive MaintenanceDocumentationProject PlanningCompliance ManagementTechnical SupportCustomer SolutionsDesign ImprovementRMA Processing

Soft Skills

Communication SkillsTime ManagementTeamworkCustomer RelationsProblem-Solving

Tools & Technologies

Siebel Service Management SystemOffice ProgramsCustomized Computer Programs

Industry Keywords

Medical DeviceField Service EnvironmentBiomedical EngineeringSafety ProtocolsTechnical Documentation

About the role

Key responsibilities & impact

Partner with sales and clinical education field teams to deliver high-value customer solutions and sustain ASP’s installed base
Manage all responsibilities of the primary territory, including compliance and documentation
Schedule and perform installation, operation, planned maintenance, repair, and modification of ASP systems
Perform preventive maintenance and document equipment performance and maintenance records
Coordinate technical and service work with leadership, customers, and scheduling personnel
Provide emergency-service support and respond to customer requests
Determine causes, troubleshoot systems, and take corrective action
Complete assigned training and documentation within required dates
Advise on design changes to improve efficiency, quality, and operating costs
Develop project plans for installation of new equipment
Manage customer expectations before and after interactions to ensure satisfaction
Complete daily updates and documentation in the Siebel Service Management System
Process RMA returns and manage trunk parts inventory and audits
Guide hospital biomedical engineers, field service technicians, and representatives
Provide design-improvement suggestions and support beta-site installations
Perform additional assigned responsibilities

Requirements

What you’ll need

High school diploma with 5 years of proven experience in customer support, customer relations, or technical support, or an associate degree with 5 to 10 years of related work experience
Minimum of five years of customer service experience
Ability to lift 80 lbs. to a height of four feet
Ability to operate company vehicles
Ability to sit and drive for long periods
Ability to perform occasional airline travel
Ability to tolerate excessive standing, bending, and stooping
Ability to adhere to customer protective, safety, and security protocols
Rotating weekend on-call coverage required
Experience using office-based and customized computer programs/applications for territory management and administrative activities
Basic knowledge of Word, Excel, and Access
Knowledge of service management systems
Knowledge of inventory management practices for parts inventory
Basic understanding of business practices, processes, and territory-management costs
Ability to provide excellent customer service
Ability to work in a matrix/team environment with verbal and written communication, time management, and teamwork skills
Preferred: degree in electronics, technology, computer science, electrical engineering, or a related major
Preferred: four years of related medical-device work experience
Preferred: field service environment experience

Benefits

Comp & perks

Comprehensive onboarding and ASP certification programs
Competitive compensation and benefits
Company vehicle and travel support
Professional development opportunities
Clear career path
Chance to make a daily impact on patient safety and healthcare quality