Technical Service Analyst

Fortive

Technical Service Analyst coordinating ASP sterilization-equipment requests, engineers, work orders, spare parts, and service levels in Colombia. Supporting healthcare facilities through ASP’s sterilization and disinfection solutions.

Posted 8/5/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical service management, including service request coordination, supply chain knowledge, and customer care. Proficient in information system registration and traceability, with strong communication skills and critical thinking abilities.

Highest-signal resume keywords

Technical Service ManagementSupply Chain KnowledgeInformation-System RegistrationCustomer CareCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Service RequestsService ManagementTraceabilitySupply AcquisitionRisk AnalysisEligibility ValidationContract ManagementSpare Parts CoordinationField-Service DocumentationCase Management

Soft Skills

Professional CommunicationSound JudgmentAutonomy in Decision-MakingPrioritizationSense of Urgency

Certifications & Qualifications

Bachelor's DegreeBiomedical Engineering (Preferred)

Industry Keywords

Customer SatisfactionLogistics CoordinationCalibration ToolsTechnical Support DocumentationClinical Demand Generation

About the role

Key responsibilities & impact

Execute, coordinate, and follow up on administrative and operational activities related to technical service requests
Receive and register technical service requests for eligible ASP equipment in the designated information system
Assign and schedule engineers according to service requirements and availability
Follow up on work orders to ensure contracted service levels are met and escalate risks to local leadership
Maintain equipment location, registration, and field-service traceability information
Support spare-parts shipments and coordinate with logistics on delivery
Maintain traceability of calibration and monitoring tools and support their movement to calibration providers
Record supply or service acquisition requests and follow them through closure and invoicing
Route out-of-scope requests to the appropriate area
Communicate service schedules to users and customers
Capture customer satisfaction surveys
Compile technical service support documentation for specific customers
Collaborate with technical service, clinical demand generation, indirect channel, and logistics teams
Interact with customers by phone as part of the role
Participate in special projects and tasks assigned by technical service management

Requirements

What you’ll need

Minimum four (4) years of professional experience in technical service or supply chain areas
Undergraduate university degree, bachelor’s degree, or equivalent, preferably related to Biomedical Engineering
Intermediate conversational English proficiency (B1–B2)
Spanish–Portuguese language skills desirable (A2)
Customer care and service-chain knowledge
Information-system registration and traceability
End-to-end case and service management
Validation of eligibility, contracts, and spare parts
Identification of deviations
Sound judgment and autonomy in decision-making aligned with standards and business needs
Critical thinking
Risk analysis
Prioritization and sense of urgency
Professional communication

Benefits

Comp & perks

Equal opportunity employment
Reasonable accommodations for applicants with disabilities
Learning and growth opportunities mentioned in Fortive’s corporate overview